Статистически анализ на приетите обаждания в Call Centre за една седмица по часове
“Client services management” functions for meeting the client enquires – questions, help, activation and deactivation of services, and general questions about the company portfolio services. The aim is implementation and execution of processes which allow the Call center to serve the client on all subjects by a single contact person. The more complex questions are being serviced by a qualified person from a specialized unit. The number of complaints is being reduced by using tailored approach to each case. It is essential to pay a special attention for retaining customers, to use effectively outbound campaigns for meeting certain business needs, to constantly develop the personnel through different programs and trainings and to support of a high level of QoS.
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