Author(s): Hüseyin Çiçeklioğlu / Language(s): Turkish
Publication Year: 0
Adapting to information and communication technologies not only provides organizations with maximum efficiency, effectiveness and productivity, but also causes stress by creating pressure on individuals due to reasons such as excessive technology dependency, increased workload, high production demand and the need to constantly adapt to new technology applications and workflows (Srivastava). et al., 2015). This type of stress emerges as a toxic phenomenon and is defined as “technostress” (Boyer-Davis, 2018). Today, it is out of question to stay away from or refuse to use information and communication technologies. It is an inevitable fact that information and communication technologies, which are frequently used in society, sometimes create stress. Therefore, such a situation reduces the quality of life of individuals, causes various health problems and creates negative individual and organizational results. The effects of technostress at the psychological and physical level have been revealed by various studies. When the relevant literature is examined, it has been determined that technostress has negative effects on the productivity, job satisfaction, performance and belonging of the employees (Alam, 2016; Fuglseth & Sørebø, 2014), at the same time they experience burnout due to technostress and they have intention to quit (Ragu-Nathan et al. ., 2008). In addition, it is stated that physiological health problems such as excessive nervousness, headache, sleep problems, cardiovascular disorders are also associated with technostress in the workplace (Chen, 2015). In this chapter; The concept of stress and technology connection, the concept of technostress, the effects and symptoms of technostress and the factors affecting technostress, technostress models, technostress dimensions, technostress management, technostress reducing situations and the results of technostress will be discussed.
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