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The Quality of the Healthcare Services in Romania in Comparison with EU. An approach from the perspective of patient, doctor and hospital management

Author(s): Alina MURGU,Gabriela Boldureanu,Laura PRICOP CIUBOTARAŞU,,Ana Iolanda Vodă,Carmen Luiza Costuleanu / Language(s): English Issue: 3/2017

In each and every country there is the possibility to improve the quality and performance of the healthcare system, as well as to increase the awareness of citizens, of the institutions providing healthcare and of the governmental institutions regarding this requirement. In the present paper we are going to investigate the opinions of the Romanian and European citizens regarding the quality of healthcare by a tridimensional approach on the quality of services: patient, doctor, and hospital management in order to identify solutions and strategies to improve healthcare services. This analysis is based on a 2014 Special Eurobarometer survey involving 27, 919 face-to face interviews across 28 European countries, including 1013 Romanian citizens.

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САДРЖИНА И ПРАВ(Н)А ПРИРОДА КОНЦЕПТА ДОБРЕ УПРАВЕ

Author(s): Bojan Vlaški / Language(s): Serbian Issue: 71/2015

The subject of this paper is the analysis of the content and legal nature of the concept of good administration, perceived as an “amalgam” of legal and non-legal principles guiding the activities of the European Union administration and administrations of its Member States. After providing a brief overview on the origins and historical development of the concept of good administration, the author focuses on the main elements of its content. In this regard, particular account shall be taken to illuminate the important components of the concept of good administration: legality, expediency, regularity, justice, equity, as well as morality. The legal nature of the concept of good administration will be discussed by casting more light on its legal aspect while acknowledging the existence of non-legal elements. In brief, the following text attempts to explain the inner meaning of the “European” concept of good administration and to underscore its significance in the context of administrative activities of the European Union institutions, Member States and potential member states of this unique community of European states.

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Impact of ICT on the structural and contextual organizational elements: Case of the Varaždin County

Author(s): Kristina Detelj,Marina Klačmer Čalopa,Igor Pihir / Language(s): English Issue: 2/2009

The influence of certain factors on the organizational components has been in researchers' focus for years, together with their impact on the overall organizational efficiency. Traditional view commonly divided the factors on internal and external ones, which became improper in modern conditions. With contemporary division on structural and contextual factors, as a specific determinant we have to extract information and communication technology (ICT) which impacts elements of structural and contextual dimension in every organization. Therefore it is becoming generic factor which cannot be classified into one of these groups. In this research, we observed impact of ICT on organizational elements of public administrations offices on the case of the Varaždin County. Results show that this impact is present in various forms in all observed factors and thus makes ICT a generic organizational factor.

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Zastosowanie marketingu społecznego w realizacji zadań własnych administracji samorządu gminnego

Author(s): Paweł Szeremet / Language(s): Polish Issue: 27/2012

Nowadays local government authority are becoming one of the key entities forming conditions for social progress and complacency. Well and effective actions but also intellectual and material resources directly translating into citizen’s life. Right introducing of social marketing and using its tools may help in better communication with society, improve relations with citizens and explain them the necessity of making various decisions.

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Politički sistem, izbori i formiranje vlade u Nemačkoj

Author(s): Slaviša Orlović / Language(s): Serbian Issue: 15/2018

The first part of the text indicates to the specificity of the institutions in Germany (vertical and horizontal distribution of power, two house parliament, office government, electoral and party system), as well as speciality of “constructive vote of mistrust“, splitting of votes, overhang seats. The second part refers to the analysis of the electoral campaign, the results of the elections and negotiations on forming post-electoral coalition. This is the first time after the war, that Germany got a party of the far right, and seven parties in the parliament. It showed that there are a few factors influencing the forming of coalition government: electoral results, programs and principles, the need for stability and security, provincial elections in Lower Saxony, the division to establishment and anti-establishment parties, coalition potential of the parties, former experiences in the coalition, new elections, the role of the president of Germany, inside parties reasons, foreign influence, constitutional and legal deadlines and procedure. What is characteristic for the countries which use the proportional electoral system and have moderate multi-party system, has been showed in Germany this time, that it is not enough to win the elections, but to win in the building of post-electoral coalitions. The forming of a government is a job for the patient. Angela Merkel has shown that “the power lies in calmness” and she is going towards her fourth mandate, going along the paths of one of the most famous demo-Christian Adenauer and her mentor Kohl. What her opponents saw as her defeat, Merkel turned into victory.

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Rola administracji publicznej w kreowaniu wizerunku regionu – implikacje dla biznesu i interesariuszy

Author(s): Mirella Barańska-Fischer / Language(s): Polish Issue: 23/2012

The aim of this paper is to characterize the importance of actions taken by public authorities in creating the image of the region. Its development requires the interaction of government administration with current and potential stakeholders to develop effective methods, techniques and tools to communicate with them. Each subdivision, competes for tourists, residents, investors, or employees and must thoughtfully design and implement market measures that will stand out in the environment and will be responsible primarily social interests.

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E-urząd – nowoczesne kanały komunikacji w urzędzie publicznym

Author(s): Aleksandra Beata Makowska / Language(s): Polish Issue: 23/2012

New public management uses the theories developed for the management of enterprises. Putting them into public action brings results in a more effective functioning of offices and public institutions, which contributes to increased satisfaction on the functioning of the state.

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Satysfakcja klienta w urzędach administracji publicznej

Author(s): Jacek Michalak,Adam Rudzewicz / Language(s): Polish Issue: 23/2012

This article attempts to determine the satisfaction of visitors with the services provided by the public office on the example of the city council. After analyzing the results one may conclude that the clients of office shall be considered satisfied with the level of services rendered to them. The greatest satisfaction of visitors was recorded in relation to personnel operating a client. Some of the lower rated communication with the public authority and procedures for service to the public. Relatively poorly was rated office workflow.

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Podstawy kształtowania relacji z klientami urzędów publicznych w świetle idei dobrego rządzenia

Author(s): Aleksandra Beata Makowska / Language(s): Polish Issue: 15/2010

Good governance is in practice very difficult to implement public sector reform strategy, because it covers all spheres of public administration and improves the efficiency of the government operation. At the moment, even organizations that have begun the discussion concerning good governance are accused of failing the standards created in this area. The problems concern primarily a misunderstanding of basic good governance principles, as well as political actions taken by the government.

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Instytucjonalne i pozainstytucjonalne działania samorządu gminnego na rzecz wspierania lokalnej przedsiębiorczości

Author(s): Beata Filipiak / Language(s): Polish Issue: 14/2009

The article presents directions of the activity of the local government for the purpose of supporting of the enterprise. The author talked over both possibilities of the utilization of first-hand tools , as and indirect. One evidenced the extra institutional support of the enterprise.

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Czynniki ograniczające efektywność aktywnej polityki rynku pracy wybrane kwestie

Author(s): Sławomira Kańduła,Ilona Kijek / Language(s): Polish Issue: 14/2009

The purpose of this article is to identify powiat’s activity factors that influence the efficiency of the labor market policy. Beside the article tries to answer a question – what changes should be carry out to increase the efficiency. These issues are analyzed on the example of Employment Agency in Lomza.

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Bankowa obsługa kredytowo-depozytowa jst w poszukiwaniu nowych rozwiązań

Author(s): Robert Rumiński / Language(s): Polish Issue: 13/2009

The article is devoted to the issues of servicing local government institutions by commercial banks with special emphasis on bank loans and deposits. It begins with a short introduction describing the specificity of local government entities and their field of activity. A short review of standard products and services offered to the local government was also presented. A special role in supporting the local government institutions by Bank Gospodarstwa Krajowego was recognized. The second part of the publication is the case study referring to the most important issues of cooperation between the regional government and the selected commercial banks (the banks’ point of view) presented with the use of empirical data. The last part is the summary with the set of recommendations and suggestions to the both aforementioned parties. The author poses an open question/suggestion referring to the development of the hybrid instruments offered by the Polish banks to the local government to fully satisfy its needs.

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Opportunities and Challenges of a Small State Presidency: The Estonian Council Presidency 2017

Author(s): Jana Bendel,Gunnhildur Lily Magnusdottir / Language(s): English Issue: 1/2017

This article discusses some of the opportunities and challenges that the Estonian Council presidency is facing during its first term in 2017. We also explore how Estonia is likely to approach this position. The Council presidency provides a position to propagate national interests and an opportunity for leadership within the Council but can also be perceived as a silencer of the domestic narrative. We claim that the Estonian presidency is expected to silence its interests in most policy areas in order to portray Estonia as a pro-European mediator. Through qualitative text analysis of key documents, interviews with Estonian, Danish, Finnish, and Latvian officials and comparative reflections of these states’ presidencies, we find that Estonia is likely to exercise a problem-solving leadership during its term and that the main challenge and opportunity will be the further Europeanisation of its public administration.

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Stranački sistem Bosne i Hercegovine: u potrazi za adekvatnim teorijsko - analitičkim okvirom

Author(s): Stefan Vukojević / Language(s): Serbian Issue: 18/2017

in this paper, the author analyses the party system of Bosnia and Herzegovina. The main obstacle in the analysis is the issue of the appropriate theoretical framework. generally, Sartori’s framework is considered the most relevant one; however, the author believes that it cannot be appropriately used in the ethnically divided Bosnia and Herzegovina. Starting with basic propositions of party system and spatial competition, author comes to the assumption that party system of Bosnia and Herzegovina cannot be analysed statewide. instead of Sartori’s framework, the author imposes theoretical framework for multi-level party system. Such theoretical framework provides analyti cal tools for deeper analysis of party system and its character. Within it, au thor compares statewide with substate elections using indicators such as ef fective number of parties, power of relevant parties on different levels and congruence of government coalitions. Based on them, the author analyses the degree of party system integration which provides findings about its character.

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Суспензивно дејство жалбе у пореском управном поступку Републике Србије

Author(s): Minja Đokić / Language(s): Serbian Issue: 1/2018

Subject of this article is the analysis of the appeal in tax administrative process of the Republic of Serbia, with special survey of its effectiveness. We shall analyze the appeal procedure in regards to tax administrative acts with accentuation on action for suspense of enforcement by which, in a special proceeding before second instance or Administrative court, a suspension of enforcement can be achieved. Scope of this article shall also be on rare, but landmark, examples of the case law regarding matter at hand. We argue that, in Serbia as a developing country, as an exception, non-suspensive effect of appeal rule should be maintained in order to realize the goal of efficiency in tax collection and the protection of Treasury interests. However, we also argue that in exceptional circumstances, when property of tax payers is threatened, it is necessary to allow an effective remedy by the means of suspending the enforcement of tax administrative act. We conclude that, as a result of non-application of suspension, appeal will be a non-effective remedy. De lege ferenda we point out the need for introducing a second instance before Administrative court and we propose formation of special tax departments in Administrative court.

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ЕВРОПСКА УПРАВНО-ПРОЦЕСНА ПРАВИЛА И ОПШТИ УПРАВНИ ПОСТУПАК РЕПУБЛИКЕ СРБИЈЕ

Author(s): Dejan Vučetić / Language(s): Serbian Issue: 68/2014

This paper show why the standardization of administrative procedure is important for the state legal system that, in the last two decades, the administrative procedure codes were adopted in almost all of the European states. Afterwards author analyzed main driving forces for development of administrative procedural law at the level of the European Union and the Council of Europe. The most important legal sources of European administrative procedural law (basic standards, principles, recommendations and guidelines in this area) are concisely presented but it is clearly indicated that there are certain ambiguities, that these sources don’t apply equally to all institutions of the Union, and that they still don’t make finished, complete and forever given system that can be automatically transferred to jurisprudence of the member states and candidate countries. Moreover, often administrative process laws of the member states contain rules that are not existing in this kind of regulation at European Union level and that is why the process of adopting the first European Union general law on administrative procedure was initiated, which would further improve the standards of European administrative process in general. When it comes to the general administrative procedure of the Republic of Serbia it has been shown that in spite of the strategic orientation towards the reform of the Law on Administrative Procedure expressed in numerous strategies, our executive authorities in this area have not yet moved beyond the development of the third version of the Draft Law on General administrative Procedure which was afterward adopted by the Government as the Bill. In his final remarks the author concludes stating that the largest number of European standards of administrative process are included in the final version of the Draft, but without eliminating the shortcomings of the existing Law, and without normative adjusting to the circumstances in which the Serbian administration operates, and with unnecessary abandonment of some solutions that have proved to be right in the decades-long practice of administrative authorities.

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POKAZATELJI EFIKASNOSTI I UPRAVLJANJE EFIKASNOŠĆU JAVNOG SEKTORA U BIH

Author(s): Željko Rička / Language(s): Bosnian Issue: 8/2018

Expenditure of public funds is meeting public needs of the countries. The participation of the public sector in countries is different depending on the social reception of the supported policies. The participation of the public sector in transitional countries, as well as in Bosnia and Herzegovina shows properties of social sensitivity which were inherited from the previous political system, but also shows unwillingness to include the private sector in order to meet specific public needs. By analyzing the structure of public expenditures, it can be concluded that the public sector, in addition to meeting specific public needs, performs this with a high degree of inefficiency. By the creation of the institutional surrounding for the business operation of the private sector, the public sector influences, through the fiscal policy, the amount of transactional expenditures in economy through the overall fiscal burden. Due to this, the public sector is constantly exposed to pressure to increase rational expenditure of budget funds, to improve the efficiency of public goods provision and to increase quality of public services. With the adoption of the Reform Agenda, the government of Bosnia and Herzegovina (B&H) opts for an access which, among others, with the increase of public sector efficiency, will create space for strengthening the private sector by using the expenditures of public funds as an accelerator of the profit sector. This work analyzes the access to measuring the efficiency of the public sector which is adopted in international scientific circles and international development institutions which support such a reform type in transitional countries and compare the efficiency of the public sector in surrounding countries. The aim of the work is to show the possibility to measure the efficiency of the public sector, but with the intention to improve their efficiency by managing expenditures for performing public services and to open possibilities to support business entities and the economic development in Bosnia and Herzegovina.

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Key Predictors of Internal Supervision of Financial Statements

Author(s): Sunčica Milutinović,Ivana Medved,Dragomir Dimitrijević / Language(s): English Issue: 1/2018

Investors and other external stakeholders have more confidence in the reliability and quality of financial statements if they have information that entities continuously carry out preventive and comprehensive internal supervision of financial statements. The research was carried out with the aim of identifying factors that have a direct impact on the internal supervision of financial statements. As the key predictors of the internal supervision of financial statements in the Republic of Serbia, the category of entity, the internal supervision of the compliance of financial statements with the regulations, and the internal supervision of the preparation of financial statements have been identified. Two regression models are also defined that best describe the relationship between the observed phenomena.

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Przywrócenie terminu w postępowaniu administracyjnym

Author(s): Karolina Muzyczka / Language(s): Polish Issue: 75/2015

There are two basic types of terms in administrative proceedings. The first kind of terms concerns those which result directly from an act (these are in turn divided into final and instructional deadlines), the second type concerns extra periods and deadlines set by the administrative authority conducting the case. The main difference between the final and instructional terms boils down to the legal consequences that occur after non-compliance with them. In case of exceeding the limitation period by a party it comes to the ineffectiveness of the activities undertaken, while exceeding the limitation period by a body, in turn, causes a loss of its jurisdiction to rule in a matter. If you exceed the instructional term there are no such important legal consequences. Instructional deadlines can be either lengthened or shortened. This means that the party does not lose their right definitely to present specific requests. It is worth noting, however, that if you exceed the final deadline it is still possible to restore it. Restoration of term is always at the request of parties. Under binding provisions a party has seven days to present an application. This time limit begins from the moment (as of) cessation of a reason for failure.

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Prawne aspekty lobbingu w procesach decyzyjnych administracji publicznej

Author(s): JOANNA SMARZ / Language(s): Polish Issue: 3/2017

The process of decision-making in public administration is multifaceted, with the decision being the result of complex proceedings aimed to settle a case or reach a specific goal. Public administration works in this area mainly in the legal environment, but not only. The decision-making process is determined by social conditions and includes agency of various persons whose conduct and actions lead to certain consequences. Due to the different tasks of public administration, its activity is not merely a result of the will of a given body but it can also be initiated by applicants interested in the attainment of defined objectives, including through lobbying.

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