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Intra-Organizational Knowledge Transfer Processes

Intra-Organizational Knowledge Transfer Processes

Author(s): Ivana Grujovska / Language(s): English Issue: 17/2016

Knowledge is the essential force that pulls up the companies’ strings in the game called “business survival”. Companies that are able to create knowledge, but also to transfer it through the organization and modify it so they can implement it in their knowledge gaps can be called “wise organizations”. The aim of this paper is to confirm the importance of knowledge transfer for sustainable competitive advantage, as well as to explain the circumstances which influence knowledge to be best transmitted from one organizational unit to another. Knowledge transfer is examined as a phase of the knowledge management supply chain. It does not imply a complete replica of knowledge in a new location, but effectual transmission and adaptation of knowledge to recipient’s specific setting. The company has to detect and identify the barriers to knowledge transfer and also has to know how to reduce them. Casual ambiguity, tacitness and lack of motivation to share are often observed as common impediments of knowledge transfer for MNCs. The company, also, has to amplify the potential of knowledge transfer facilitators which are crucial for solid knowledge management. The paper supports the knowledge-based view of the firm.

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Creating Creative Climate for Change Management in the Knowledge Age

Creating Creative Climate for Change Management in the Knowledge Age

Author(s): Marjan Marjanović,Nevena Krasulja,Nikolaj Ivannikov / Language(s): English Issue: 17/2016

In order to achieve a successful business and compete successfully in today’s marketplace, organizations should treat and pay to attention to knowledge, which is the core of their competence, as to other strategy-an irreplaceable resource and asset. Knowledge Management (KM) essentially presents an intellectual property management - as a resource in a way that provides the company a competitive advantage. While KM has a lot to offer, the implementation of KM process is not so simple, such as installing a software package. The successful implementation of KM requires long-term commitment and dedication of management, leadership that supports and complements the corporate culture, dedicated, well-trained employees and managers, the use and application of information technology in the right way. The aim of this paper is to highlight the importance of creating a creative climate for change management in the knowledge age.

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Przedsiębiorstwo jako elastyczny system zasobów
Streszczenie

Przedsiębiorstwo jako elastyczny system zasobów Streszczenie

Author(s): Marek Błaszczyk / Language(s): Polish Issue: 3/1/2017

Rosnąca zmienność i niepewność otoczenia powodują, że coraz większe znaczenie w strategiach rozwoju przedsiębiorstw odgrywa elastyczność. Kluczową rolę w procesach uelastycznienia przedsiębiorstwa odgrywają zasoby, które determinują kierunki rozwoju

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Modele budowy wartości dla klienta – charakterystyka
i rozwinięcie

Modele budowy wartości dla klienta – charakterystyka i rozwinięcie

Author(s): Tadeusz Falencikowski / Language(s): Polish Issue: 3/1/2017

Rozwój form realizacji biznesu umożliwił zbadanie nowych obiektów związanych z generowaniem wartości dla klienta i przedsiębiorstwa. W pracy scharakteryzowano logikę tworzenia wartości będącą podstawą modeli łańcucha wartości, sklepu wartości, sieci wartości oraz chmury wartości. Zaproponowano także wprowadzenie nowego składnika do struktury tych modeli w postaci węzła wartości.

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Strategie i innowacje organizacyjne na rynku transportu
morskiego kontenerów w warunkach recesji

Strategie i innowacje organizacyjne na rynku transportu morskiego kontenerów w warunkach recesji

Author(s): Marek Grzybowski / Language(s): Polish Issue: 3/1/2017

W artykule skupiono się na przedstawieniu wybranych przykładów innowacji na poziomie jednostkowym i organizacyjnym w ich kontekście makroekonomicznym. Na początku 2. dekady XXI wieku zaczęto wprowadzać do obsługi połączeń międzykontynentalnych mega kontenerowce o pojemności większej niż 18 000 TEU. Kolejnym rozwiązaniem usprawniającym skuteczność są innowacje organizacyjne, do których zalicza się między innymi alianse, fuzje i przejęcia, których celem jest wzmocnienie pozycji konkurencyjnej na wybranych rynkach docelowych. W żegludze linowej skutkują one również zmianami organizacyjnymi w procesach transportowych przez optymalizację podaży przestrzeni ładunkowej. Artykuł ma charakter badawczy.

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Wykorzystanie koncepcji free revealing w kształtowaniu
przewagi konkurencyjnej przedsiębiorstw

Wykorzystanie koncepcji free revealing w kształtowaniu przewagi konkurencyjnej przedsiębiorstw

Author(s): Patrycja Juszczyk / Language(s): Polish Issue: 3/1/2017

Celem artykułu jest analiza koncepcji free revealing na tle otwartych innowacji jako sposobu kształtowania przewagi konkurencyjnej przedsiębiorstw, ze szczególnym uwzględnieniem roli użytkowników we współtworzeniu innowacji. Zidentyfikowano dotychczas kilka modeli tworzenia innowacji opierających się na koncepcji free revealing, które uwzględniają bezpłatne ujawnianie i dzielenie się innowacyjnymi rozwiązaniami także wśród konkurujących ze sobą firm. Bezpośrednia komunikacja przedsiębiorstw z użytkownikami ma wpływ na innowacyjność podmiotów gospodarczych, a w konsekwencji prowadzi do osiągania przewagi konkurencyjnej. W artykule zastosowano metodę krytycznej analizy literatury.

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Kompetencje projektowe organizacji – wymiary, rozwój
i znaczenie

Kompetencje projektowe organizacji – wymiary, rozwój i znaczenie

Author(s): Alina Kozarkiewicz / Language(s): Polish Issue: 3/1/2017

W ostatnich latach, w warunkach dynamicznych zmian w otoczeniu, rosnącej presji na innowacyjność oraz na współpracę międzyorganizacyjną, coraz większego znaczenia nabierają te kompetencje przedsiębiorstw, które zapewniają przewagę konkurencyjną w takich uwarunkowaniach. W dyskusjach nad nowymi kategoriami kompetencji panuje akceptacja dla roli kompetencji dynamicznych, relacyjnych czy sieciowych. Celem artykułu jest udział w dyskusji nad kompetencjami organizacji przez wskazanie znaczenia innych, istotnych kompetencji organizacji – kompetencji projektowych, związanych z efektywnym wykorzystywaniem zasobów w celu realizacji projektów oraz portfeli projektów. W artykule, na podstawie przeglądudotychczasowych koncepcji i wyników badań, zaprezentowano wymiary kompetencjiprojektowych oraz ich znaczenie dla krótko- i długoterminowego rozwojuorganizacji.

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Wykorzystanie zasobowej teorii organizacji w zarządzaniu
szpitalami publicznymi

Wykorzystanie zasobowej teorii organizacji w zarządzaniu szpitalami publicznymi

Author(s): Agnieszka Krawczyk-Sołtys / Language(s): Polish Issue: 3/1/2017

Podejście zasobowe do organizacji (Resource-based View − RBV) zostało spopularyzowane na początku lat 90. ubiegłego stulecia. Jednocześnie w dalszym ciągu obserwuje się proces kształtowania zasobowej teorii organizacji (Resource--based Theory – RBT). Rosnąca konkurencja wśród podmiotów ochrony zdrowia stanowi przesłankę do wykorzystania założeń RBT w zarządzaniu nimi. Placówki te stają przed koniecznością ciągłej adaptacji do pojawiających się wyzwań, co wydaje się szczególnie trudne dla szpitali publicznych. Ich sukces zależy od posiadania odpowiednich zasobów, kluczowych kompetencji, dynamicznych zdolności, umiejętności uczenia się oraz przewidywania przyszłości, w odpowiednisposób się do niej przygotowując. Odpowiedzią na rosnącą dynamikę otoczenia jest wspomniane podejście zasobowe oraz zbieżne z nim koncepcje i nurty badawcze tworzące RBT. W artykule skoncentrowano się na możliwości wykorzystania zasobowej teorii organizacji w zarządzaniu szpitalami publicznymi dla skuteczniejszego realizowania ich celów i szybszego dostosowywania się do dynamicznych zmian otoczenia.

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Orientacje strategiczne a efektywność organizacji. Perspektywa konfiguracyjna

Orientacje strategiczne a efektywność organizacji. Perspektywa konfiguracyjna

Author(s): Anna Kwiotkowska / Language(s): Polish Issue: 3/1/2017

W artykule, przyjmując perspektywę konfiguracyjną, dokonano analizy sposobu, w jaki orientacja przedsiębiorcza, orientacja rynkowa i orientacja na organizacyjne uczenie się wspólnie wpływają na efektywność funkcjonowania akademickich przedsiębiorstw odpryskowych (przedsiębiorstw powstałych w duchu przedsiębiorczości akademickiej). W badaniach wykorzystano stosunkowo nową metodę analizy – jakościową analizę porównawczą (Qualitative Comparative Analysis– QCA). Wyniki przeprowadzonych badań wskazują, że efektywność akademickich przedsiębiorstw odpryskowych w istocie jest uzależniona od różnych konfiguracji analizowanych orientacji strategicznych. Ponadto szczególnie konfiguracja o wysokim nasileniu orientacji strategicznych pozytywnie wpływa na wysoką efektywność analizowanych przedsiębiorstw.

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Strategie zakupowe przedsiębiorstw w warunkach niestabilności

Strategie zakupowe przedsiębiorstw w warunkach niestabilności

Author(s): Barbara Ocicka / Language(s): Polish Issue: 3/1/2017

Głównym celem artykułu bazującego na wynikach badań jest określenie strategiii dźwigni zakupowych przedsiębiorstw rozwijanych w warunkach niestabilnego otoczenia XXI wieku. Wybór tematu uzasadnia wzrost strategicznego znaczenia zarządzania zakupami w tworzeniu wartości i osiąganiu rentowności współczesnych przedsiębiorstw przez m.in. oddziaływanie na ich główne determinanty, jakimi są: wzrost przychodów, redukcja kosztów oraz efektywne zarządzanie aktywami. Cele zarządzania zakupami w biznesie w coraz większym stopniu koncentrują się na zarządzaniu wartością dla właścicieli i innych interesariuszy przedsiębiorstw i sieci dostaw, a jej tworzenie coraz częściej jest konfrontowane z nowymi wyzwaniami. Wobec dynamicznych zmian w niestabilnym otoczeniu następuje weryfikacja i zachodzą zmiany w dotychczasowych strategiach i dźwigniach zakupowych. W artykule przedstawiono wnioski z kwerendy źródeł literatury oraz wyników badań empirycznych o charakterze jakościowym przeprowadzonych w 2016 roku.

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THE SERVICE QUALITY ASSURANCE IN A TRANSPORT COMPANY

THE SERVICE QUALITY ASSURANCE IN A TRANSPORT COMPANY

Author(s): Jurgita Martinkienė,Algirdas Giedraitis / Language(s): English Issue: 2/2017

The article discusses the system of the service quality assurance in a transport company and analyses the system of the service quality assurance, which is based on interaction of the service provider and a consumer. Under conditions of strong competition, transport companies must set high requirements not only for the quality and quantity of the service, but first of all to focus on immediate participants of the work process – the service providers and consumers – and their interaction. The service quality assurance depends on frequency of interaction between the service provider and a consumer, since an interaction on a regular basis between two participants in the market strengthens their mutual relationships. Service companies and consumers interact by collaborating with each other; this process strengthens their relationships and ensures that proper decisions are made in terms of the service quality assurance. In doing so, attraction of new consumers as well as building good relationships between consumers and the company may be enhanced while striving to achieve the goals of both the consumers and the service company. The obtained findings of the research are intended to show how to assure high quality of the services provided by a transport company, their effective management and safety of the service consumers. The conducted qualitative research (51 respondents) in the analysed transport company showed that according to the respondents’ opinion, there is a 23,1% share of persistently repeated mistakes during provision of the services in the company. The major reasons for repeated mistakes are lack of training (33%), insufficient motivation of the staff (33%) and lack of information (22%) on the quality of the provided service. While a guarantee of the service quality (43%) is one of the key dimensions ensuring the quality of the services. It is recommended that every transport company should implement its own individual system of the service quality assurance, which would reflect the specific aspects of the provided services. When developing the above mentioned system, particular focus should be made on training and motivation of the staff as well as publicising information on the quality of the provided service.

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SALES MANAGEMENT IN RANGE OF SUPPLY AND STORAGE OF 
UAB „ZEELANDIA“

SALES MANAGEMENT IN RANGE OF SUPPLY AND STORAGE OF UAB „ZEELANDIA“

Author(s): Sergėjus Malininas,Violeta Docienė,Antanas Vaitiekus,Jolanda Daubarienė / Language(s): English Issue: 2/2017

Two important aspects of sales management - supply of goods to customers and storage has been studied in the article. According to theoretical sources, warehouse management optimization solutions are needed not only for large companies, such as distribution centers or storage companies. The fact that a company is small or medium does not impact on lower requirements from customers or suppliers. The company must be able to remain competitive in its field of activity, which means that logistics is a very sensitive issue. It depends on the logistic how many potential customers will get the product and in which way. The object of the research - UAB Zeelandia belongs to an international group of companies. The company serves regions of Lithuania, Latvia and Estonia. Its main activities are: production of margarine, packaging of fats, production, sales and distribution of food enhancers, stabilizers and other ingredients, various fruit fillings and technical oils. The company started its activity in 1995. The main office is located in Klaipeda. The main warehouses of the company are in Kaunas. Zeelandia has 19 employees. An empirical study of sales management of Zeelandia UAB revealed that, in essence, the supply of goods in the company was organized efficiently. However, during the study, aspects to be improved were noticed, especially in communication with customers and IT application. The company's warehouse lacks integration into the overall business of the company, because the computer program used in it is not related to other divisions of the company. This reduces the performance of the warehouse.Based on the conclusions of research it is suggested to integrate e-commerce into the goods ordering process, to install one business management computer program integrating all departments of the company.

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SITUATION OF THE BUILDING INDUSTRY SMBS SINCE THE CRISIS

SITUATION OF THE BUILDING INDUSTRY SMBS SINCE THE CRISIS

Author(s): Péter Földi,Judit Tóth,Emese Melinda Bogáth / Language(s): English Issue: 2/2017

In the ever-changing economic environment, micro, small and medium enterprises had to and continue to have to find the possibilities to survive and develop. In the meantime small and medium-sized enterprises have brought about hundreds of thousands of jobs to replace and instead of the old ones; therefore they have become a determining factor of the economy. Nowadays, it is an important question in what ways and using what kind of means their development can be promoted. In developed countries, there are no definitive answers either and the answers are not known to all the problems. One of the most important areas in the Hungarian economy on its way to turning into an advanced market economy is the development and strengthening of SMBs. In spite of their outstanding role, these enterprises suffer significant disadvantages as compared to their corporate counterparts, due to their size and their operational risks, in obtaining the financial resources they would need for enterprise development and maintenance. For this reason, more and more attention is being paid to the access of SMBs to funding sources and the removal of their obstacles in this regard. In exploring the financing possibilities of SMBs, internal and external financing tools are exposed as available for enterprise operation and development. We are going to take stock of the impact of CSOK on the building industry. In addition, we are looking at the impact of each factor and the extent of their contribution to the performance of SMBs. How does the insufficient labour force affect the capacity utilization of enterprises?

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THE COMPARISON OF THE LEGAL ENVIRONMENT OF BUSINESS IN LATVIA  AND LITHUANIA

THE COMPARISON OF THE LEGAL ENVIRONMENT OF BUSINESS IN LATVIA AND LITHUANIA

Author(s): Renata Šliažienė,Jānis Grasis / Language(s): English Issue: 2/2017

Republic of Latvia and Republic of Lithuania are important trade partners within European Union. The authors have tried to do some comparision of the legal environment of the business in the Republic of Latvia and the Republic of Lithuania. Issues of the registration of the companies, comparision of the taxation, insolvency issues as well court proceedings are covered in this article. As there are not some specific academic researches on this issue, the authors overlook normative acts of the two countries. If we compare company laws of two countries, it looks that there are not big differences concerning company registration. Both Latvia and Lithuania implements newest EU directives in the national legislation. From the research we could come to the finding that taxation of labour force is more favourable in Lithuania; it means that companies in Lithuania performs business activities in better conditions. Standart corporate income tax is 15% in Latvia, but starting from January 1st 2018, Latvia will introduce o% rate for reinvested profit; in case profit will be distributed as dividends, the personal income tax will be 20%. Lithuania has one of the smallest corporate income tax in EU for small companies – only 5%, if turnover is not more than 300 000 Euros and it has less than 10 employees. This good practise could be overtaken by Latvia. Legal protection proceedings were introduced in the latest law of the Republic of Latvia on insolvency. Probably the Republic of Lithuania has to introduce legal protection proceedings in the national law on insolvency. One or several methods shall be applied in legal protection proceedings:1) the postponement of the honouring of payment obligations;2) the alienation of movable property or immovable property or encumbrance with rights in rem in order to achieve the extension of the time period for meeting the creditors’ claims, or satisfying of the creditors’ claims;3) the increase of the basic capital of a debtor – capital company (including the investing of the right of the creditor to claim against the debtor in the equity capital);4) reorganisation of a debtor – commercial company;5) other methods which comply with the objective of legal protection proceedings.National court systems are very similar in both countries. National court practise show that most cases cannot be resolved in a single court hearing. Court hearings of a case in a court of first instance may take several months, starting from the date of the registration of the application by the court. Waiting for a final judgment on the average may last up to a few years. Therefor in order to reduce the lengthy proceedings of a legal dispute in the state courts, parties to a commercial agreement may agree to resolve disputes arising from such agreement in a so-called court of arbitration.

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What Triggers a Negotiation – an Economic or a Social Goal?

Author(s): Dacinia Crina Petrescu / Language(s): English Issue: 1/2017

Negotiation is a resource that, used correctly, can make the difference between success and failure and, at the same time, it is present in all activity fields, from economic to social or environmental. Therefore, the importance of the understanding of the negotiation process is paramount for all those interested in improving their own negotiation skills or in training others to do so. The present paper is focused on the beginning of the negotiation process: the objectives of the research were to assess the level of the propensity to negotiate and of the perceived right to negotiate and to observe if they are stimulated by the nature of negotiation goal – economic and self-advocacy, on one hand, and social and other-advocacy, on the other hand. Results indicated high levels for propensity to negotiate and right to negotiate in the social goal case and low levels for the economic goal. The nature of the objective influenced both the propensity to negotiate and the perceived right to negotiate, favoring the social, other-advocacy, goal: people believed there were higher chances that they would start a negotiation targeted towards a social goal compared to one that was economically and self-advocacy oriented; they also felt more in title to negotiate when they pursued a social, other-advocacy, objective (p>0.05).

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Изглаждане на доходите и тяхната информативност

Изглаждане на доходите и тяхната информативност

Author(s): Svetoslav Borisov / Language(s): Bulgarian Issue: 3/2017

The consequence of smoothing earnings over its informativeness depends on the reasons for its practice on the segment of company management. If smoothing earnings is done for opportunistic purposes, it is expected to reduce its informativeness. In contrast, if management by smoothing earnings targets the transmission of their internal information about future corporate results is expected to increase its informativeness. By applying the approach of informativeness at the example of Tucker and Zarowin (2006), this survey examines how smoothing earnings influences its informativeness in a sample of Bulgarian public companies.

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Methodological Framework for Analysis and Evaluation of Security Threats within Industrial Enterprises

Methodological Framework for Analysis and Evaluation of Security Threats within Industrial Enterprises

Author(s): Tsanko Ivanov / Language(s): English Issue: 3/2017

The following article provides an adapted approach for analysis and evaluation of threats from the internal and external environment of industrial enterprises in the Republic of Bulgaria. A significant part of similar previous scientific studies and practically applicable tools have been analyzed in the paper. The author seeks answers to a great variety of questions and issues such as current global and regional threats, the rise of new types of aggressive competitive moves, the constantly changing regulatory framework, including the EU regulations as well as the inherited economic local issues. The developed methodological approach has been used by the author for empirical research on enterprises operating in section S 20 “Manufacturing of Chemical Products” in accordance with the Bulgarian Classifier of Economic Activities, the results of which provide a working methodological basis for the development of integrated active corporate security system.

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Model of Key Competences for Innovative Leadership

Author(s): Lejla Murselović,Mihret Sinanović,Halil Hasanović,Violeta Kocić / Language(s): English Issue: 18/2016

Creative and innovative employees need innovative leadership which affirms the freedom of their creation. They need authentic leaders who will activate their overall and creative potential. Authentic leadership is a process of mobilizing, ie. increase of self-awareness and guided creation of their confidence in their own abilities that can produce changes in their environment. Authentic leaders, as highly self-conscious people, encourage personal and professional development of their associates and with optimism and confidence view their overall potential. Creative and innovative partners, who own competence of knowledge workers, they delegate responsibilities and authority, and together with them create a culture of knowledge. Culture of knowledge and innovative management are the strategic framework for achieving long-term competitive viability of an innovative organization. Modeling of key competences for innovative management is the optimal framework for the development and profiling of authentic leadership.

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Inadequate Use of Foreign Language Expert Terms in Management

Author(s): Marija Runić Ristić / Language(s): English Issue: 18/2016

Management is relatively new and unexplored field in this part of the world economy. Thus, the professional language of human resource management itself is largely undefined. The vocabulary of management found in referent texts in English is abundant with euphemisms and idioms. That is one of the reasons why these words cannot be adequately translated into Serbian. The authors have researched the level of inadequacy in use of foreign language expert terms in Serbian. The acquaintance with the certain number of foreign language expert terms has been examined among students of management. Finally, the authors have suggested how to standardise the vocabulary of management terms used in Serbian.

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Airline service quality evaluation: A review on concepts and models

Airline service quality evaluation: A review on concepts and models

Author(s): Navid Haghighat / Language(s): English Issue: 2/2017

This paper reviews different major service quality concept and models which led to great developments in evaluating service quality with focusing on improvement process of the models through discussing criticisms of each model. Criticisms against these models are discussed to clarify development steps of newer models which led to the improvement of airline service quality models. The precise and accurate evaluation of service quality needs utilizing a reliable concept with comprehensive criteria and effective measurement techniques as the fundamentals of a valuable framework. In this paper, service quality models improvement is described based on three major service quality concepts, the disconfirmation, performance and hierarchical concepts which are developed subsequently. Reviewing various criteria and different measurement techniques such a statistical analysis and multi-criteria decision making assist researchers to have a clear understanding of the development of the evaluation framework in the airline industry. This study aims at promoting reliable frameworks for evaluating airline service quality in different countries and societies due to economic, cultural and social aspects of each society.

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