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Product reliability and warranty period as a cost-forming factors

Product reliability and warranty period as a cost-forming factors

Author(s): Nataly Podolyakina / Language(s): English Issue: 4/2016

The relevance of this study is determined by the fact that, in modern conditions, the manufacturers of high-tech products offer long-term warranty service for their products aiming at receiving the consumer. In turn, the frequency of warranty service depends on the probability of trouble-free operation of the product in a certain time interval. However, increasing the uptime of the products and increase the warranty period results in increased costs. Therefore, the purpose of this study is to develop a model that allows determining the impact of the following factors on the product cost: the reliability of the manufactured products and the term of their warranty. To achieve the goal of the research there has been determined the content of warranty service, has been introduced the integrated indicator of quality warranty services, and has been shown the level of products reliability as a dependence from the costs of their manufacturing and warranty service. The novelty of this study is estimation of the manufacturer’s cost depending on the way of providing the warranty service, either by repair, or by complete replacement of the failed product. The research results provide competitive advantages to manufacturers of high-tech products since it enables to find the efficient period and intensity of the warranty service.

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Środowiskowe i społeczne aspekty zarządzania relacjami z dostawcą

Środowiskowe i społeczne aspekty zarządzania relacjami z dostawcą

Author(s): Piotr Cezary Sosnowski,Anna Bojanowska / Language(s): English Issue: 331/2017

Due to the rapid growth of significance of sustainable development in recent years, there have been many ideas regarding the practical application of environmental and social concepts in business management. Many of these concepts include the field of supply chain management, which is also a very evolutionary issue. One of the main areas of supply chain management is suppli¬er relationship management. Our goal is to present environmental and social aspects of supplier re-lationship management taking into consideration individual approaches of specific researchers and to aggregate the gathered information. As a research tool, we used literature analysis, taking into ac¬count current works of researchers. / W związku z dynamiczną popularyzacją w ostatnich latach znaczenia zrównoważo¬nego rozwoju pojawiło się wiele idei związanych z praktycznym zastosowaniem koncepcji środowi¬skowych i społecznych w zarządzaniu przedsiębiorstwem. Wiele z nich uwzględnia problematykę zarządzania łańcuchem dostaw, który jest również bardzo rozwojowy. Jednym z głównych obszarów zarządzania łańcuchem dostaw jest zarządzanie relacjami z dostawcami. Celem artykułu jest przedsta-wienie środowiskowych i społecznych aspektów zarządzania relacjami z dostawcami przy uwzględ¬nieniu indywidualnego podejścia poszczególnych badaczy do tej kwestii oraz agregacja zebranych informacji. Jako narzędzie naukowe wykorzystano analizę literatury.

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Diagnosing resistance to change in the change management process

Diagnosing resistance to change in the change management process

Author(s): Tetiana Kuzhda / Language(s): English Issue: 1/2016

This article explains the change management process and resistance to organizational change through examining causes of resistance to change, diagnosing them, and finding the ways to deal with resistance to change. In business environment, the one thing any company can be assured of is change. If an organization experiences change it may also need to implement new business strategies, which can create resistance among employees. Managers need to know in which phase they have to expect unusual situations, problems, and resistance to change. Most successful organizations are those that are able to adjust themselves to new conditions quickly. Preparing for change, managing change through resistance management plan and reinforcing change have been identified in the article as the main phrases of change management process that lead to improve the organization performance. Managing resistance to change is important part for success of any change effort in each company. This article explains the change management process and resistance to organizational change through examining causes of resistance to change, diagnosing them, and finding the ways to deal with resistance to change. In business environment, the one thing any company can be assured of is change. If an organization experiences change it may also need to implement new business strategies, which can create resistance among employees. Managers need to know in which phase they have to expect unusual situations, problems, and resistance to change. Most successful organizations are those that are able to adjust themselves to new conditions quickly. Preparing for change, managing change through resistance management plan and reinforcing change have been identified in the article as the main phrases of change management process that lead to improve the organization performance. Managing resistance to change is important part for success of any change effort in each company. Dealing with resistance in large part will depend on timely recognition of the real causes of resistance to change and finding the ways to reduce, overcome or eliminate the resistance to change. Developing efficient ways to introduce and implement change can ease the stress the staff feels when change is introduced. Different resistance states, causes of change resistance and forms of change resistance have been emphasized in the change management process. The proposed diagnosing model has been used to identify significant and weighty causes of resistance to change by using the expert survey and ranking causes of resistance to change. The ways to reduce and overcome resistance to change have been explained.

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Improvement of the organizational-economic mechanism of resource-saving at the machine building enterprise

Improvement of the organizational-economic mechanism of resource-saving at the machine building enterprise

Author(s): Iryna Vovk,Yuriy Vovk,Oleg Lyashuk / Language(s): English Issue: 2/2017

The characteristic of the resource-saving at the machine-building enterprise has been presented. The complexity and system of the resource-saving control, as well as reasonableness of the development of the efficient organizational economic resource-saving mechanism have been interpreted. It was testified that the basis of the successful activity strategy in the resource-saving at the local machine-building enterprises is the efficient application of the available resources according to the requirement of the manufacturing products. Efficiency of such control can result from the proper application of the resourcenomy levers as a new science. Innovation chain of investigation of the resource-saving control problems from the point of view of resourcenomy has been proposed. Determination of the most efficient ways of setting up the organizational economic mechanism of resource-saving basing on the qualitative and quantitative factors of the resources application, using the resourcenomy techniques and taking into account the possibility to provide the enterprise with technologies, staff, control system, as well as the influence of each of the factors of the outside and inside environment of the enterprise, has been presented.

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Strategic model for location selection of solar wood drying by applying TOPSIS

Strategic model for location selection of solar wood drying by applying TOPSIS

Author(s): Majid Azizi / Language(s): English Issue: 2/2017

The location of solar wood drying has not been selected in Iran yet. One of important applications of solar energy is to manufacture solar wood drying units. Effective indicators in location of solar wood drying were identified and a hierarchy was constructed based on five major groups of criteria. The weights of the indicators were then established by Analytical Hierarchy Process. The amounts of the indicators with regard to provinces were obtained from wood drying factories in public and private sectors. These weights were employed in TOPSIS to rank the provinces. Finally the potential provinces were identified according to the priorities obtained by this technique. The results showed that Qom Province, has the best priorities for establishment of solar wood drying.

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Zróżnicowanie modelu trwania firm w powiatach województwa zachodniopomorskiego

Zróżnicowanie modelu trwania firm w powiatach województwa zachodniopomorskiego

Author(s): Iwona Markowicz / Language(s): English Issue: 330/2017

The aim of the study was to construct models of firms’ survival duration for individual poviats in the Zachodniopomorskie Voivodeship. The first stage was the calculation of the Kaplan Meier estimator and the use of a test for the verification of similarities in the survival function for the analysed poviats. As a result, groups of poviats were created. The next stage of research was the construction of duration tables of the studied firms and an analysis of the intensity function of firms’ liquidation for the poviats. The percentage of firms liquidated after two years of activity in different poviats (stage III) was presented. An analysis of correlation between the percentage of firms liquidated in the analysed period and the number of entities registered per 10 thousand of population in the poviats (stage IV) was also conducted. This study used data from the registry of REGON related to companies established in the Zachodniopomorskie Voivodeship in 2009–2011. These entities were observed till the end of 2013. The study results reveal the differentiation of firm survival models in the poviats of the Zachodniopomorskie Voivodeship. Five groups of poviats were distinguished and characterised. / Celem przeprowadzonych badań była budowa modelu trwania firm dla poszczególnych powiatów województwa zachodniopomorskiego. Pierwszym etapem było oszacowanie estymatora Kaplana Meiera oraz zastosowanie testu weryfikującego podobieństwo funkcji przeżycia dla powiatów. Utworzono grupy powiatów. Następny etap badań to budowa tablic trwania firm i analiza funkcji intensywności likwidacji firm w grupach powiatów. Następnie przedstawiono odsetek firm zlikwidowanych po dwóch latach działalności w poszczególnych powiatach (etap III). Przeprowadzono także analizę współzależności między odsetkiem zlikwidowanych w badanym okresie firm i liczbą zarejestrowanych podmiotów na 10 tys. ludności w powiatach (IV etap). W badaniu wykorzystano dane z rejestru REGON, dotyczące firm powstałych w województwie zachodniopomorskim w latach 2009–2011 (21 powiatów). Obserwacja trwała do końca 2013 roku. Wyniki badań pozwoliły wskazać na zróżnicowanie modeli trwania firm w powiatach województwa zachodniopomorskiego. Utworzono pięć grup powiatów i scharakteryzowano je.

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The role of relationships in initiating the internationalization process in B2B markets

The role of relationships in initiating the internationalization process in B2B markets

Author(s): Bartosz Deszczyński,Krzysztof Fonfara,Adam Dymitrowski / Language(s): English Issue: 4/2017

Objective: The objective of this paper is to evaluate how companies use the relationship capital when initiating the internationalization process and how the development of a business network affects this process. Research Design & Methods: The paper presents a comparative analysis of case studies of seven companies based in Poland and operating in foreign markets. This set of primary data and a comprehensive literature review served as a stimulus for the development of a typology of relationship capital mediating agents. Findings: The cornerstone of the article is the assumption that in order to accelerate internationalization, entities trying to enter foreign markets have to borrow relationship capital from one or more of several mediating agents. The article identifies these agents and outlines the role of different types of relationships during the market entry phase. Implications & Recommendations: The article proposes a typology of relationship capital mediating agents such as: foreign and domestic intermediaries, individual insiders, own international and corporate network, own network expansion, and corporate or personal referrals. It also outlines the limited role of social relationships in concluding a successful market entry, placing them as one of the possible, but not necessary, options. Contribution & Value Added: The originality of this work lies in the application of the concept of the relationship assets/capital to the network approach in internationalization as proposed by the Industrial Marketing and Purchasing Group (IMP) and the development of a typology of relationship capital mediating agents.

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The Evolution of the Virtuality Phenomenon in Organizations: A Critical Literature Review

The Evolution of the Virtuality Phenomenon in Organizations: A Critical Literature Review

Author(s): Mehmet A. Orhan / Language(s): English Issue: 4/2017

The purpose of this study is to present a review of the scholarly literature on virtual teams and to redefine the key characteristics and features of team virtuality and virtual teams. A literature review through content analyses was conducted using the Web of Science, ABI/Inform and EBSCO databases in order to comprehensively explore all definitions and characteristics of the concepts of virtual team and team virtuality. A total of 265 articles published between 2006 and 2013 were analyzed, and the details of the content analyses are herein presented. The analyses reveal that the characteristics and definitions are often contradictory and rarely correspond, thereby attesting to a gap in the literature. With this study, we present a portrait that exposes the literatures one-sided focus on a virtual team’s geographic dispersion and its dependency on electronic communication as the core sources of virtuality. This study aims to unify the definitions and ultimately propose a new definition that helps to measure virtuality more comprehensively by addressing the gap observed in past research. This paper contributes to the literature incorporating the studies from the most extensive fields of research.

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Towards Sustainable Health Care Organizations

Towards Sustainable Health Care Organizations

Author(s): Mauro Romanelli / Language(s): English Issue: 3/2017

Health care organizations have to develop a sustainable path for creating public value by seeking legitimacy for building and maintaining public trust with patients as social and economic institutions creating value and sustaining both health and wealth for people and communities within society. Health care organizations having at disposal decreasing resources and meeting increasing demands of citizens are following an unsustainable path. Designing sustainable health care systems and organizations is emerging as a strategic goal for developing the wealth of people and communities over time. Building sustainable organizations relies on valuing human resources, designing efficient and effective processes, using technology for better managing the relationships within and outside organizations. Sustainable health care organizations tend to rediscover the importance of human resource management and policies for effectively improving communication with patients and building trust-based relationships. While processes of accreditation contribute to legitimizing effectiveness and quality of health care services and efficient processes, introducing and using new information and communication technologies (ICTs) and informatics helps communication leading to restore trust-based relationships between health care institutions and patients for value creation within society.

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The Effects of Knowledge from Collaborations on the Exploitative and Exploratory Innovation Output of Greek SMEs

Author(s): Anastasios KARAMANOS / Language(s): English Issue: 3/2015

There is very limited research linking the collaborations of Greek SMEs and their innovation output. This paper uses the exploitation / exploration framework and links it to the knowledge flows towards SMEs coming through their collaborations. It explores three types of knowledge, namely managerial, technological and marketrelated. It finds that the exchange of management knowledge has a positive and significant effect on exploratory innovation only, the exchange of technical / technological knowledge has a negative and significant effect on exploitative and exploratory innovation output, and the exchange of market knowledge does not have an effect on any type of innovation output. Also, partnering with same nationality firms has a negative effect on exploratory innovation and particularly for exploitative innovation the existence of a collaboration manager has a negative effect. Most of these findings are corroborated by interviews with 10 managers of Greek SMEs.

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Capitalistic Firms as Cognitive Intelligent and Explorative Agents. The Beer’s VSM and Mella’s Most Views

Author(s): Piero Mella,Patrizia Gazzola / Language(s): English Issue: 4/2015

In this paper, we propose a general model to understand (not merely describe) the operating logic of Business Value-Creating Organizations and, inparticular of the capitalistic firm - that is, the business for-profit organization. Whenviewed as autopoietic and teleological organizations, firms can be interpreted both asviable systems (following Beer’s Viable System Model, or VSM) and as operatingsystems for efficient transformation (following Mella’s MOEST, or Model of theOrganization as an Efficient System of Transformation).

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Розробка моделі системи управлінської діагностики підприємства на засадах удосконалення діагностичних цілей

Розробка моделі системи управлінської діагностики підприємства на засадах удосконалення діагностичних цілей

Author(s): Grzegorz Pawłowski,Ruslan Skrynkovskyy,Oksana Shpak,Yurii Vizniak / Language(s): Ukrainian Issue: 11/2017

The purpose of the article is to develop a model of the system of managerial diagnostics of the enterprise on the basis of the improvement of diagnostic purposes. The developed model of the system of managerial diagnostics of the enterprise is a set of subjects (owners, managers, investors, specialists, etc.), objects (management system), resources, technology, methods (a set of methods and means), business indicators and criteria (parameters) that, when interacting, provide the achievement (efficient and effective) of the diagnostic objectives of the system of the objectives of managerial diagnostics of the enterprise, taking into account the compliance of its competitive strategy of the state of the environment function of direct action (competitors, customers, suppliers, mediators, and other contact audiences) in the context of improving the efficiency and developing the management. It is determined that the system of goals of the model of the system of managerial diagnostics of the enterprise (taking into account the ensuring of the compliance of the system of management with strategic goals and tactical tasks) form the following key diagnostic objectives that require improvement on the basis of business indicators (parameters), namely: 1) diagnostics of the effectiveness of controlling the internal business processes of the enterprise; 2) diagnostics of the effectiveness of the typical organizational structure of enterprise management; 3) diagnostics of the efficiency of standardization of the work of linear and functional managers and specialists at the enterprise; 4) diagnostics of the enterprise in the areas of vocational education, labor activity and motivation, innovation work and social development; 5) diagnostics of the level of conflict in the team at the enterprise; 6) diagnostics of efficiency of use of information technologies in the management of the enterprise. The prospect of further research in this area is to improve the complex system of diagnostics of certain elements, spheres and types of activity of enterprises, taking into account the presented research results.

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Удосконалення моделі процесу менеджменту підприємства на засадах загальних функцій менеджменту

Удосконалення моделі процесу менеджменту підприємства на засадах загальних функцій менеджменту

Author(s): Ruslan Skrynkovskyy,Grzegorz Pawłowski,Lyudmyla Harasym,Mykola Haleliuk / Language(s): Ukrainian Issue: 12/2017

The purpose of the article is to improve the model of the enterprise (institution, organization) management process on the basis of general management functions. The graphic model of the process of management according to the process-structured management is presented. It has been established that in today's business environment, the model of the management process should include such general management functions as: 1) controlling the achievement of results; 2) planning based on the main goal; 3) coordination and corrective actions (in the system of organization of work and production); 4) action as a form of act (conscious, volitional, directed); 5) accounting system (accounting, statistical, operational-technical and managerial); 6) diagnosis (economic, legal) with such subfunctions as: identification of the state and capabilities; analysis (economic, legal, systemic) with argumentation; assessment of the state, trends and prospects of development. The prospect of further research in this direction is: 1) the formation of a system of interrelation of functions and management methods, taking into account the presented research results; 2) development of the model of effective and efficient communication business process of the enterprise.

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Удосконалення інструментарію діагностики виробничої програми підприємства

Удосконалення інструментарію діагностики виробничої програми підприємства

Author(s): Fedir Horbonos,Ruslan Skrynkovskyy,Tetiana Protsiuk,Igor Ogirko / Language(s): Ukrainian Issue: 12/2017

The purpose of the article is to substantiate the theoretical positions and develop practical recommendations for improving the diagnostic toolkit of the enterprise's production program. The order (general scheme) of the production program of the enterprise is presented. It is proved that the production program of the enterprise determines the composition (from the nomenclature, the range and quality) and the volume of production in natural and value terms. It is established that in order to calculate the enterprise's production program in cost recovery, it is necessary to calculate the indicators of the volume of gross output, the volume of marketable products and the volume of sold products. It is revealed that the importance of the system of diagnostics of the production program of the enterprise is held by the calculation of the planned magnitude of the production capacity of the enterprise. The prospect of further research in this direction is to improve the polycriterial diagnostics of the prospects for the functioning of enterprises, taking into account the presented research results.

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MENEDŻER W PROCESIE ZARZĄDZANIA PRZEZ CELE W SYSTEMIE KONKURENCYJNOŚCI PRZEDSIĘBIORSTW

MENEDŻER W PROCESIE ZARZĄDZANIA PRZEZ CELE W SYSTEMIE KONKURENCYJNOŚCI PRZEDSIĘBIORSTW

Author(s): Michał A. Leśniewski / Language(s): Polish Issue: 2/2016

Changes in the external and the internal environment of the organization have contributed to the evolution of the role of the manager, and thus to the creation of their new image. The modern manager is a person who manages a group of people. They are knowledgeable, have excellent organizational skills, strive for more original methods to improve the effectiveness and efficiency of managing. What drives them is a humanitarian approach to workers (humanistic concept of management). A manager and management by objectives and competitiveness constitute “the picture" of active participation in the competition process. The aim of this study is to present the importance of the manager in the management by objectives in relation to the competitiveness of an enterprise.

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Suitability of Activity – Based Costing for Lean Business Concept

Author(s): Bojana Novićević Čečević,Ljilja Antić / Language(s): English Issue: 4/2017

Lean business concept is characterized by securing the required customer value, quick product delivery, elimination of all forms of waste both from production and from all business processes in the company. In order to successfully respond to such requests, company managers need an appropriate information base. One of the possible information bases is activity-based costing. The paper deals with the issue of application and suitability of activity-based costing for lean business concept.

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Model of Open Innovations and Small and Medium-Sized Enterprises Development

Author(s): David Jovović / Language(s): English Issue: 4/2017

The paper discusses characteristics of the model of open innovations as an inseparable part of operations of contemporary enterprises and their influence on the development of small and medium-sized business. It starts from the viewpoint that small and medium-sized enterprises make great efforts to use their potentials for growth and development in the best possible way by using the model of open innovations. These efforts involve reliance to own innovation activities and use of external sources of innovations, i.e. the sources which promote the chain of values through external commercialisation of the right to intellectual property at their disposal, as well as commercialisation of the knowledge and innovations of others. These business entities have certain advantages in the innovation process which make them a suitable partner for network connectivity, since they are less bureaucratically organised and often have a pronounced motive to be more successful than large enterprises.

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Kритерии и методи за селектиране на проект в проектно портфолио в съвременните бизнес условия

Kритерии и методи за селектиране на проект в проектно портфолио в съвременните бизнес условия

Author(s): Antoaneta Angelova / Language(s): Bulgarian Issue: 2/2017

In recent years, understanding the role of project management in achieving the organization‘s strategic goals has increased significantly. This role is key in terms of the growth potential of the organization and the strengthening of its competitive position. In the spirit of this challenge, in modern times, methods of managing the project portfolio are increasingly used. This paper aims to present the conducted empirical study among experts in the field of project management. The study elements are techniques, methods and criteria for selecting a project in a project portfolio. An original questionnaire is developed and the methodology of the expert assessment is applied, summarizing the opinions of practitioners in this field. One of the main tasks of the project is thepresentation of the basic concepts related to the nature of the project portfolio, project portfolio management and selection of project in the project portfolio. There is a different set of project selection tools and methods and a set of appropriate criteria that would be useful for the project selection process in a project portfolio. An analysis of the results obtained is carried out and the possibilities of project selection in project portfolio in the contemporary business conditions are presented. Limitations: the sample is on principle “respondents”.

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Kto powinien płacić pośrednikowi kredytu hipotecznego – bank czy klient? Przyczynek do dyskusji na kanwie implementacji dyrektywy hipotecznej w Polsce

Kto powinien płacić pośrednikowi kredytu hipotecznego – bank czy klient? Przyczynek do dyskusji na kanwie implementacji dyrektywy hipotecznej w Polsce

Author(s): Krzysztof Waliszewski / Language(s): Polish Issue: 1 (30)/2017

The aim of the article is to present the nature and scale of mortgage brokers activity in Poland and two methods of remuneration (commission from the bank, remuneration from the customer). The hypothesis of the article reads as follows: mortgage brokers in Poland should be rewarded in the form of commissions from banks to reward from customers should only refer to mortgage advisors as a strictly defined group of professionals in the mortgage market operating on behalf of a client and paid by him. The article uses customer research credit intermediaries commissioned by the Conference of Financial Companies in Poland (KPF) and ANG Cooperative Credit Advisors by Maison Research House and on behalf of the Association of Financial Advisors (ZFDF) by Kantar TNS. In addition the author compared the advantages and disadvantages of methods of remuneration of intermediaries of credit from the point of view of the bank, credit intermediary and the customer.

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Efektywność inwestycji w akcje notowanych w Polsce spółek private equity

Efektywność inwestycji w akcje notowanych w Polsce spółek private equity

Author(s): Artur Zimny / Language(s): Polish Issue: 1 (30)/2017

The paper presents the analisys of the eficiency of investing in shares of companies operating on private equity market and quoted on Polish public equity market (29 such companies was identified). It has been shown that investments in these shares generally bring higher rates of return than WIG (chosen as benchmark), but with significantly higher risk accompanied (measured by standard deviation). The efficiency of such investments (measured by Sharpe and Treynor ratios) cannot be considered higher than the efficiency of investment in the benchmark (WIG), which does not mean that it is lower. The study also showed that the correlation between rates of return from the shares of listed private equity companies and the rates of return from WIG is low, which implies that these shares are instruments enabling significant reduction of risk of investment portfolios.

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