Communication is the exchange of messages between the recipient and the recipient of messages. It is successful if the interlocutors understood the message equally. The word of communication literally means to do something general or common. Communication is the basis for communication. It becomes the cause and consequence of all interactions among people and thus forms the basis of human survival. If communication is not clear enough or the information is vague and the views of individuals are different, conflict can occur. Conflicts are an indispensable part of human functioning, and successful management becomes more and more important to them. Conflict management is a process and activity aimed at preventing the dysfunctional and destructive consequences of conflicts and directing the energy of conflict situations in order to understand the real problems that confront us and to identify the rational solutions for their overcoming, and this is only possible through communication. In this book, we have investigated the relevant bibliographic sources dealing with various aspects of communication. In terms of the conceptual definition of communication, we have identified the genesis of its development through the time and importance of communication in contemporary civilization. As the conflict and its resolution are the focus of this work, we paid particular attention to the etiology and the process of conflict management. We have surfaced and presented some of the successful conflict resolution models. This book can help researchers dealing with specific phenomena of communication processes, as they have shown the relevant theoretical settings of the art of communication.
More...
We know that adequate treatment and successful re-socialization of sentenced persons in penal institutions implies the use of modern forms, methods and means of work, carried out by competent and motivated educators. It is a common opinion that most educators, in their initial education, did not receive adequate preparation for work in penal institutions, ie. that there is a gap between the theoretical preparation of educators in initial education and the requirements for professional engagement practices. There is a need for new knowledge, skills and abilities, as well as an opportunity to improve them. It is this scientific monograph that points to the general and specific competencies of educators in penal institutions, as well as the motivation of educators to learn and improve, that is, lifelong learning and professional development.
More...