A munkavállalói élmény értelmezése a nemzetközi szakirodalomban
Interpreting Employee Experience in the International Literature

Summary/Abstract: This article aims to provide a systematic review of the growing research on employee experience (EX), highlighting why this emerging HR trend is both timely and important for organizations. The study defines what employee experience is, organizes key related topics, and identifies its main dimensions. The specific collection of studies was based on the Web of Science database. The search keyword „employee experience” was defined in English, and the search criteria were specified to include the keyword „employee experience” at least once in the title or abstract of the article. The criteria were found in 134 articles, of which 72 relevant studies were processed after reading the abstracts and articles. Employee experience is mostly focused on economics and psychology fields, and most studies related to this topic have been published in 2020 or later. According to the most prominent authors of the EX definition, the employee experience is a concept with many aspects and difficult to approach, a complex phenomenon based on the interactions between employees and the workplace. Based on the keywords in relevant articles, three clusters can be identified – i.e. EX has been most discussed together with three domains – leadership, well-being, and satisfaction. The authors categorized the most commonly occurring components of employee experience into four dimensions: the work environment, leadership, the nature of the work itself, and the quality of interpersonal interactions. To effectively enhance employee experience, organizations should adopt a holistic approach that improves the physical and cultural work environment, fosters supportive and inspiring leadership, enhances the quality of work itself, and strengthens interpersonal relationships. Companies that prioritize employee experience are better positioned to support individual career growth and wellbeing, while also boosting employee retention and overall organizational performance.

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