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Does The E-Loyalty Increase As The Consumer's Access To The Internet Increases? An Empirical Study In Turkey

Author(s): Naci Büyükdağ,Olgun Kitapci / Language(s): English Issue: 4/2017

The purpose of the study is to investigate whether the level of the Internet experience has a moderating effect on the relationship between e-satisfaction and eloyalty. Because according to the literature, the moderator effect of internet usage level has not been investigated in terms of the relationship between e-satisfaction and eloyalty. Therefore, there is a gap in the literature and this study aims to fill it. Multivariate methods were applied in this study. The level of the Internet experience has been the moderator effect on the relationship between e-satisfaction and e-loyalty. Consumers with low the Internet experience were found to show more e-loyalty than those who had high the Internet experience. As the internet usage increases competition, it is suggested that e-commerce companies should be differentiated from other competitors through e-trust, branding of the web site, use of social media communication channels and participation in social responsibility projects.

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Tarihsel Süreçte İşletme ve Yönetim Bilgisinin Kapsamı Ne Ölçüde Değişti?: Ansiklopediler Üzerinden Karşılaştırmalı Bir Değerlendirme

Author(s): Serhat Türken,Serkan Dirlik,Umut Avci / Language(s): Turkish Issue: 4/2017

In this research, the items of the encyclopedias in the fields of business and management published on different dates were compared. Through this comparison, it has been tried to understand the historical change in the content of information both in the business field and in the management field. Items of the oldest and contemporary examples of encyclopedias for business and management areas were compared among themselves and evaluated for changes in the information covered in these encyclopedias, with specific time intervals among them. The scope of this review is to assess the change over time in the content of information that is generally focused on business and management areas. In comparison, it has been found that, as can be expected, the scope of business and management information has changed significantly. Compared with the two general business encyclopedias, almost all of the articles in the two encyclopedias are completely different as expected. The difference in terms of the issues discussed in the management encyclopedias is quite high.

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An Integrated MCDM Model for Occupational Safety Specialist Selection

Author(s): Zehra Kamişli Öztürk,Şura Toptanci / Language(s): English Issue: 4/2017

For businesses in the public and private sectors, the selection process of occupational safety specialist is critical since these employees identify and prevent work-related hazards. In the field of human resource management, using an effective and accurate model for the selection of these employees is especially valuable. In this study, the occupational safety specialist problem is considered for a Mutual Health and Safety Unit. The selection is made among five candidates who pass pre-selection process. An integrated multi-criteria decision making model based on Benefits, Opportunities, Costs and Risks (BOCR) criteria has been developed for this study. AHP is used to determine the weights of selection criteria and COPRAS is used to select the most pertinent personnel in correlation the selection criteria. To determine BOCR priorities a five-point scale and for other pairwise comparisons Saaty’s 1-9 scale are used. The effectiveness of the proposed model is demonstrated in a real application.

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Precarious Work in Turkey: A Comparison with EU Member Countries

Author(s): Onur Emre,Volkan Polat,Yavuz Selman Duman / Language(s): English Issue: 4/2017

Precarious work is known for its deleterious effects on workers and it is on the rise especially in developing economies. The purpose of this study is to examine the precarious employment indicators of Turkey in comparison with EU member countries. Using the data from the 5th European Working Conditions Survey; this study uses the type of contracts, income, job insecurity, employability, health and safety risks, autonomy, participation and working hours as indicators of precarious employment and compares figures from a candidate country to the European Union member countries. Results indicate that Turkey ranks low relative to EU members in most dimensions of precariousness, especially in employment contracts and weekly working hours.

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A New Model for Customer Equity

Author(s): Pelin Ozgen / Language(s): English Issue: 4/2017

In this study, the fundamental model of customer equity is studied and an alternative model is tested where attitudinal and behavioral customer loyalty are treated as two additional individual components of customer equity. In gathering required data, survey method is used with 377 respondents based on judgement sampling. In order to test the proposed model, a different calculation for customer equity is applied. In model testing, LISREL package program is used and structural equation modelling (SEM) is applied. Results indicate that the proposed model stating that customer equity, has two more components, namely attitudinal loyalty and behavioral loyalty, is significant at 95% confidence level, has a high goodness of fit (GFI = .93) and has an acceptable level of root mean square error (RMSEA= .07). However, results also show a correlation between value equity and brand equity terms, which can be tested with different products or sample in future studies.

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Hastane İşletmelerinde Mobbingin Örgütsel Yabancılaşma Üzerine Etkisi: Afyonkarahisar'da Bir Uygulama

Author(s): İbrahim Kiliç,Sinan Saraçli,İlkay Doğan,Elbeyi Pelit / Language(s): Turkish Issue: 4/2017

The purpose of this study is to put forward the effect of mobbing perception on the levels of organizational alienation. The sample of the study is composed of 403 health professionals (nurse, doctor etc.) working at the different hospital in the city center of Afyonkarihar providence. As data collecting technique, a questionnaire including the Lehman's mobbing scale and Mottaz's organizational alienation scale is used. To analyze this data set, descriptive statistics (frequency- percentile distribution, mean, standard deviation) t test, analysis of variance (ANOVA), regression and correlation analysis are used. As a result of the study, its determined that health professionals' mobbing perceptions is very low and the organizational alienation levels are less than the medium level. On the other hand, a positive and medium correlation between the mobbing perceptions and organizational alienation is found out and an increase with the coefficient of 0.875 on organizational alienation is determined for a 1-unit increase of mobbing perception, related with the result of a regression analysis.

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Sosyal Etki Tahvilleri: Sosyal Sorunların Menkul Kıymetleştirilmesi

Author(s): Osman Aydin / Language(s): Turkish Issue: 4/2017

Social impact assessments are an innovative attempt to finance some social problems, such as homelessness and recidivism. It has emerged from the need to provide funds from investors to provide funding for the social program that the state has created about the problems that are taking place in society. The social impact consists of a wide range of accounting segments such as budgeting budgets, future cash flows, discounting, performance measurement and auditing. For this reason, it is a new type of financing that will create the financing source needed to solve the identified social problems. The social impact is paying on bond investors according to the results that the public entity, which is the need for social influence and financing, has formed beforehand. In this study, firstly the examples of usage examples in the UK and the USA are mentioned and the examples and information about the social effect accounts are mentioned, such as the development of the social impact bonds, the mechanism of operation, the differences from the social bonds which are the sustainable bonds.

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Örgütsel Sinizmin İş Yükü, Algılanan Adalet ve Kontrol Açısından İncelenmesi

Author(s): Selin Metin Camgöz,Özge Tayfur Ekmekci,Pınar Bayhan Karapınar / Language(s): Turkish Issue: 3/2017

The main purpose of this study is to examine the mediating role of perceived fairness and workload on the relationship between perceived control and organizational cynicism. Data were gathered from 201 academicians. The respondents completed areas of worklife survey and organizational cynicism questionnnarie. The results of the latent variable path analysis showed that perceived fairness and workload act as mediators on perceived control-organizational cynicism relationship. Thus, academicians who perceive control over the decisions and practices in their workplace, believe that the fairness of those decisions and practices are fair and perceive their workload as more manageable. Subsequently, such beliefs mitigate the negative and cynic attitudes toward their organizations. This result reveals that perceived control plays a critical role in regulating the attitudes toward their work environment mainly organizational cynicism.

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An Efficiency Evaluation Model for Academic Faculties of a Leading University by Data Envelopment Analysis

Author(s): Muhammet Gül,Melih Yücesan,Onur Duman / Language(s): English Issue: 3/2017

Data envelopment analysis (DEA) is a linear programming based data analytic method for measuring the relative efficiency of organisational units where the presence of multiple inputs and outputs makes comparisons difficult. Academic departments have critical importance for a university so we agree to research and compare about academic faculties in a leading university in Turkey. The aim of the study is to measure the relative efficiency of the academic faculties and determine the efficient/inefficient ones in the studied university. 12 faculties of the university are investigated within the scope of this study. The input variables are considered as total number of academic staff, total number of non-academic staff, number of students and the output variables are as number of publications, number of projects and the percentage of budget used. While results of CCR model show an average of 90.5% relative efficiency value, five faculties are found 100% efficient according to the CCR model. According to BCC model, the results have an average of 93.7% and 6 faculties are 100% efficient. In terms of the potential improvements evaluated for each inefficient faculty, it is seen that faculty of mechanical engineering and faculty of civil engineering are the ones requiring the most improvement. This paper contributes to the literature a lot however it is a new and proper study on efficiency analysis of faculties of a Turkish university. On conclusion of the DEA efficiency scores, the existence of misallocation of resources or/and inefficient applications to the faculties’ academic development are uncovered.

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Tükenmişlik Düzeyinin Girişimcilik Niyeti Üzerine Etkisi

Author(s): Fatih Yildirim,Serkan Naktiyok,M. Emirhan Kula / Language(s): Turkish Issue: 4/2016

Entrepreneurship has gained importance since it was first introduced, and has become a concept of increased significance over time in the environment of uncertainty that emerged with globalization and technology. Entrepreneurship which is an important concept that affects countries’ level of development, is affected by several factors. The potential that would initiate entrepreneurship is the intentions of entrepreneurs. Therefore, university students that are future entrepreneurs and the factor of burn-out which would affect students’ entrepreneurial intentions are very important. According to the results of this study which was conducted on 359 university students, as the feeling of personal success increases, entrepreneurial intentions of students increase as well. Also, no significant relationship between one of the dimensions of burn-out that is emotional burn-out and entrepreneurial intentions was found.

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Fazla Nitelikliliğin Bireysel ve Örgütsel Sonuçlarının İncelenmesine Yönelik Kavramsal Bir Değerlendirme

Author(s): Adnan Akin,Esra Ulukök / Language(s): Turkish Issue: 4/2016

In today’s business life, due to globalization, factors such as continuous technological change and developments and increasing level of population cause considerable changes in labor market. Individuals who think they are overqualified than their job requirements, either accept to work for a job which is in lower level than their work experience and skills because the fear of being unemployed and financial and family oriented reasons or get unemployed. Thus, while turnover intention increases, organizational commitment lowers. But it is obvious that there are limited researches in this field in Turkey. In this concept by a comprehensive literature review of perceived overqualification, it is aimed to investigate the concept, types, individual and organizational outcomes and the employment situation in Turkey.

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Örgütsel Güven İle Örgüt İkliminin Örgütsel Özdeşleşme, İş Tatmini Ve İşten Ayrılma Niyeti Üzerine Etkileri: Otel İşletmelerinde Bir Uygulama

Author(s): Şükran Öktem,Burçak Kiziltan,Menekşe Tarhan Öztoprak / Language(s): Turkish Issue: 4/2016

In enterprises, organizational trust and organizational climate cause different perceptions in employees. Employees who perceive positive organizational climate and who has a feeling of trust in the working place has the highest possibility to enhance high level of organizational identification and job satisfaction. For this reason, employees may not consider leaving the job. In this study, the effects of the organizational trust and organizational climate, organizational identification, job satisfaction, intention of turnover of employment and the formation of these perceptions were investigated at four and five stars hotels in İstanbul. For this purpose, a study was performed with the participation of 300 hotel employees. In this research, the data was collected via online surveys using convenience sampling method. Structural equation modeling was used to test the hypothesis. As a result of the research, no significant effect of organizational climate on job satisfaction was observed. On the otherhand, significant relations between the other variables was detected.

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Duygusal Emeğin İş Tatmini ve Duygusal Tükenme İle İlişkisi: Antalya Destinasyonu Otel Çalışanları Örneği

Author(s): Pınar Çelik,Yunus Topsakal / Language(s): Turkish Issue: 4/2016

Emotional labor is an important strategy applied in many sectors, especially in the service sector. Because emotional labor provide opportunities for positive outcomes such as better performance, customer satisfaction and good image. However, studies have been shown that outcomes of emotional labor may be different based on sectors. While studies conducted on this issue focused on hospital and airline firms and suggested way to emotional labor strategies for this sector, the number of studies performed on the hotels is limited extent whereas hotels are emotional labor-intensive firms. Therefore, this study measured the emotional labor of the hotel personnel. It is aimed to reveal the relationship between emotional exhaustion / job satisfaction of the hotel personnel and emotional labor. To this end questionnaire were employed the hotel personnel in Antalya destination. According to results, there is a significant relationship between emotional exhaustion / job satisfaction of the hotel personnel and emotional labor.

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Mobbing’in Örgütsel Bağlılığa Etkisi: Eğlence ve İkram Amaçlı Hizmet Veren Rekreasyon İşletmelerinde Bir Araştırma

Author(s): Üzeyir Kement,Burcu Batga / Language(s): Turkish Issue: 4/2016

The main purpose of this study is to examine whether the mobbing has an impact on the organizational commitment of employees formed in recreation businesses serving recreational and catering purposes. Employees that are exposed to mobbing lose their performance over time, their loyal commitment decreases, and there is intent to leave their job. Employees can be separated from the work in case of intimidation. It is therefore important to examine the mobbing and the problems caused by the negative consequences in the organizations. The research constitutes employees in Bingöl who are engaged in entertainment and recreational activities. Questionnaire was used as data collection tool in the research. As a result of the analysis of the data, there was a significant relationship between mobbing and three components of organizational commitment: emotional commitment, normative commitment and continuity commitment. The mobbing to their quality of life and occupational status at workplaces reduces the emotional attachment of employees; the one to their reputation reduces ongoing commitment, and the one to their self and communication reduces normative loyalties.

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Örgütsel Güç ve Gücün Kaynakları Üzerine Kavramsal Bir İnceleme

Author(s): M. Murat Kizanlikli,Hakan Koç,Arzu Kılıçlar / Language(s): Turkish Issue: 4/2016

Regardless of the areas of activity or types of organizations, the most important factor needed to sustain their existence is power. Power is a tool used by senior management in the formation of behaviors of individuals within the organization and in the serving of these behaviors for organizational purposes. This study is a qualitative study aimed at discussing and examining the power, authority, organizational power, organizational sources of power and organizational power types. The objective is to arrive at a comprehensive judgment on the power and power types after the relevant literature is searched. In the first part of the study, the concepts of power and authority are handled holistically with their historical processes. In the second part, a conceptual analysis is made about the sources and types of power. As a result, an explanatory definition and classification of power and power types have been tried and traditional power has been proposed as a new type of power, starting from Weber's definition of traditional authority.

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Yöneticilerin Mizah Tarzlarının Çalışanların Örgütsel Sinizm Algısına Etkisi

Author(s): Fatih Ferhat Çetinkaya,Emine Şener / Language(s): Turkish Issue: 3/2016

Manager’s behaviors in organizations have such a potential as to shape and change the behaviors of employees. In this study, the presence of a relationship of a cynical picture exhibited by employees as well as how managers are perceived by employees from the point of view of humor have been introduced. The study was conducted by means of quantitative data collection tools in 2016 at a public university with the participation of 206 instructors. Research hypotheses have been tested using correlation and regression analysis on the collected data. At the end of the study, a correlation has been found to exist between the humorous behaviors of managers and organizational cynicism. As a result of the regression analysis that has been made, a 20% of change in organizational cynicism is explained through the humorous behaviors of managers. So as to increase positive organizational behaviors, this study has been recommended as an instrument to be used by both managers and other employees in humorous organizations, and to this end it is suggested that more qualitative and quantitative research be carried out in order to study the relationship between humor and other organizational variables and put forth suggestions that will make humor the essence of the organizational culture.

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Konaklama İşletmelerinde Örgütsel Etik İklim ve Örgütsel Sinizm İlişkisi Üzerine Bir Araştırma

Author(s): Yaşar Sarı,Ali Doğantekin / Language(s): Turkish Issue: 3/2016

The aim of this research is to determine between levels of perceived organizational ethical climate and organizational cynicism by employees of accommodation establishments with four and five stars in İstanbul. The reason why İstanbul is selected as the population of this research; in terms of touristic total bed amount and hosting multiple tourist activities is one of Turkey's most important tourism destinations. The data that was obtained from 391 employees of accommodation establishments with four and five stars in İstanbul were analyzed and interpreted by using SPSS (Statistical Program For Social Sciences). As a result of the analysis; a negative and statistically significant relationship between organizational cynicism and organizational ethical climate were found. In addition, according to the result of regression analysis; it was identified that approximately 10% of the variation in organizational cynicism can be explained by the ethical climate.

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The Effects of Internal Marketing on Some Job Attitudes: A Study in Private Hospitals in Turkey

Author(s): Derya Atlay Işik,A. Ender Altunoğlu / Language(s): English Issue: 2/2016

Organizations realize that one of their most crucial assets is the employee. This research evaluates internal marketing actions from the employers’ perspective, focusing on effects of internal marketing actions on employers perceptions of the firm. The aim of this study is to state and analyze a proposed model concerned with internal marketing (IM), organizational cynicism (OCY), organizational commitment (OC), job satisfaction (JS), and intention to leave (ITL) amongst Turkish hospital employees. Research data is obtained from those 415 employees working in private hospitals in Mugla, Turkey. The data was analyzed through the SPSS 15.0 and LISREL 8.51 statistical packages and proposed relations are analyzed through Structural Equation Modelling (SEM). The findings supported hypotheses, demonstrating that while IM has positive effects on OC and JS, it has a negative impact on OCY. Moreover, as ITL is affected negatively by OC, it is positively influenced by OCY but no relationship to JS.

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Yöneticinin Bilgi Paylaşım Davranışının, Çalışanların Bilgi Paylaşımı Sonucu Değersiz Olma Kaygısı Üzerindeki Etkisi ve Algılanan Örgütsel Desteğin Aracı Rolü Üzerine Bir Araştırma

Author(s): Gül Eser,M. Şebnem Ensari / Language(s): Turkish Issue: 2/2016

Knowledge sharing has a strategic importance in organizations, therefore several solutions and suggestions are proposed to overcome the barriers regarding knowledge sharing and to enable the individual’s knowledge to become the knowledge of the organization. We argue that the most important barrier to knowledge sharing is the fear of losing power and uniqueness that may occur after knowledge sharing, accordingly in this study we examine the effect of knowledge sharing behavior of supervisor and mediating role of organizational support. We suggest that supervisor will act as a role model for employees especially to understand the organizational culture and code of conducts and therefore knowledge sharing of supervisor will decrease employees’ fear of losing value. 217 employees participated in our study and according to analysis knowledge sharing behavior of supervisor decreases employees’ fear regarding knowledge sharing and also the mediating role of organizational support is revealed.

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Bireysel Farklılıklar İle Psikolojik Sözleşme İhlali Arasındaki İlişkide Üstün Desteğinin Aracılık Rolü

Author(s): Canan Nur Karabey,Seda Kayapali Yildirim / Language(s): Turkish Issue: 1/2016

The aim of this study is to determine the individual differences that are effective in the formation of psychological contract breach perception and to examine whether perceived supervisor support has a mediating role in the effect of these differences. Psychological contract refers to each part’s evaluation regarding what will be presented to and received from the other in the employee- organization relationship. Psychological contract breach reflects employee’s assessment that the employer did not bear its responsibilities. It was investigated whether individual differences such as positive affectivity, equity sensitivity and reciprocation wariness has an impact on psychological contract breach and it was addressed whether perceived supervisor support has a mediating role in the impact of these variables. A field study based on random sampling was conducted on a firm having 1500 employees operating in service industry and data were gathered through question forms from 285 employees. After demonstrating the dimensional structures of variables through confirmatory factor analysis, path analysis was conducted through structural equation modelling. It was found that equity sensitivity, reciprocation wariness and positive affectivity didn’t affect psychological contract breach. But perceived supervisor support was found to have a mediation role in the relationship between positive affectivity and psychological contract breach.

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