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Разрешаване на конфликтни ситуации в училище от учители медиатори
Conflict Resolution in Schools by Teachers-Mediators

Author(s): Tatyana Dronzina, Biserka Mihaleva
Subject(s): Social Sciences, Education, Psychology, Sociology, Preschool education, School education, Educational Psychology, Individual Psychology, Organizational Psychology, Social development, Social differentiation, Management and complex organizations, Criminology, Studies in violence and power, Health and medicine and law, Victimology, Sociobiology, Welfare services, Social Norms / Social Control, Identity of Collectives
Published by: Национално издателство за образование и наука „Аз-буки“
Keywords: mediation; aggressive behavior; conflict

Summary/Abstract: Life is too short to waste time, energy and stress in dragging the unresolved conflict – especially if it makes you suffer every day. Frequent clashes with violence in schools seem hopeless. Obviously, we can not approach in the same way, i.e. applying only disciplinary punishments and expect a different result. We need to use actual working instruments. Mediation is a powerful tool for resolving conflict situations in school. In school mediation that is also known as school intervention meetings are held in order to achieve mutually satisfying dispute resolution, supported by a neutral third party (mediator) in the cozy space of open dialogue and partnership. School mediation is an effective method for the so called “win-win” resolution of disputes, enabling both sides involved in the conflict to win and continue their relations, having mutual interest. It is possible to transform disputes by school mediation before they have occurred. It is also possible to transfer disagreements into creative energy. The article presents various conflict situations, real for Bulgarian school, and a way that they can be resolved by the teachers-mediators.

  • Issue Year: 19/2017
  • Issue No: 5
  • Page Range: 503-512
  • Page Count: 10
  • Language: Bulgarian