Motywowanie pracowników w procesie zarządzania jakością usług serwisowo-naprawczych w autoryzowanych serwisach samochodowych
Motivating employees in the management of service quality of service and repair in authorized car services

Summary/Abstract: The article presents the results of the research, which was conducted in authorized car services. It presents problems of motivating employees in these companies. It also describes a self-assessment quality of services of service and repair carried out by staff and proposed solutions, which the implementation may have an influence on improvement process management and improve the quality of services

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