How satisfied are travelers? Perceptions of public transport in Timisoara
How satisfied are travelers? Perceptions of public transport in Timisoara

Summary/Abstract: Urban public transport plays a fundamental role in the sustainable development of cities, having a significant impact on the environment, social cohesion and economic efficiency. The efficiency of this system depends, however, on the degree of user satisfaction, which is influenced by factors such as the frequency of means of transport, comfort, accessibility and safety of travel. The present study aims to investigate the perception of Timișoara residents on public transport services, analyzing the extent to which they consider that public transport meets their needs. The research also aims to identify the level of general satisfaction and to determine the main aspects that contribute to a positive experience or, on the contrary, to user dissatisfaction and how these aspects have evolved compared to the previous study. Since it is a longitudinal study, the research question is the following: do users perceive public transport services as satisfactory? The main objective of the study is to analyze the evolution of the level of satisfaction of Timișoara residents about public transport. To collect data, a quantitative methodology was used, based on the application of a questionnaire by field operators, during the period November 6 - November 27, 2024, as a result of which we obtained valid responses from 697 respondents. Data analysis included descriptive statistics, correlational analyses, t-tests. The results demonstrate that the perception of passengers towards public transport in Timisoara tends towards satisfaction, but a slight increase was observed compared to the previous study, some aspects, such as security, being better perceived by passengers.

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