Rola administracji publicznej w procesie europeizacji na przykładzie Polski i Niemiec

Author(s): Leszek Kwieciński / Language(s): English,Polish Issue: 01/2020

The main objective of this article is to present the role of public administration and the factors that shape in the face of challenges posed by the process of Europeanization. The specific goal, however, is the analysis of factors conditioning the fulfilment of the function of public administration in the process of Europeanization in Poland and Germany. The research problem of this article is the analysis of differences in the functioning of public administration in both countries. This sector plays a key role in the effective participation of a country in the processes of Europeanization, as well as determines its internal efficiency. The article uses research methods specific for social sciences, in particular political sciences. The first of the methods used is comparative studies, which show similarities and differences in the functioning of public administration of both countries in the processes of Europeanization. Using the medium-range system method, attempts were made to define the place of public administration as an element of the functional subsystem of the European policy of a country, and also showed the evolution of changes taking place in this sector. In turn, neo-institutionalism of rational choice and historical neo-institutionalism made it possible to indicate the factors determining the administrative efficiency of the state in the process of Europeanization. In the study quantitative techniques were mainly used, i.e. the analysis of statistical data from institutions such as the European Commission – E-government Benchmark, Bertelsmann Foundation - Sustainable Governance Indicators, World Bank - Worldwide Governance Indicators, Gallup World Poll. A critical analysis of the literature was also carried out regarding the evolution and role of public administration in the process of Europeanization. The main research hypothesis is contained in the statement that the efficiency of public administration as an instrument of European state policy is conditioned by institutional and social factors, which require a longer time perspective and properly used legal and institutional instruments for the emergence of positive effects.

Particularities of Quality System Management in Local Public Administration

Author(s): Maria-Cristina Bălăneasa / Language(s): English Issue: 1/2020

This paper aims to identify and describe the quality management system formulated by local government authorities, ISO international standards applicable in the field of public services and local government as well as documents that can be developed to achieve the quality of services provided to citizens. We consider it useful to present these aspects related to quality precisely in order to understand how the representatives of the local and central public administration authorities can achieve the stated goal of the state - that of building a transparent and citizen-oriented public administration.

LICE ZA ZAŠTITU PODATAKA U JAVNOJ UPRAVI

Author(s): Andrej Diligenski / Language(s): Serbian Issue: 2/2020

Ubrzani tehnološki razvoj i obrada velikih količina podataka o ličnosti doveli su do potrebe kontrole radnji obrada podataka o ličnosti ne samo od strane nadzornih organa za zaštitu podataka već i u okviru samih organizacija u javnoj upravi. Imenovanje lica za zaštitu podataka u javnoj upravi postala je obaveza u EU za sve države članice donošenjem Opšte uredbe o zaštiti podataka 25.maja 2018. godine. Srbija je u procesu pridruživanja EU preuzela standarde Opšte uredbe o zaštiti podataka u Zakonu o zaštiti podataka o ličnosti iz 2018. godine. Na taj način je i u Srbiji imenovanje lica za zaštitu podataka u javnoj upravi postalo obavezno. Lice za zaštitu podataka ima pre svega savetodavnu i nadzornu ulogu u organizacijama, a kao nova uloga se pojavljuje i procena rizika u odnosu na zaštitu podataka o ličnosti.

Do we learn how to learn? Evolution of functions of evaluation systems – the case of Polish regional administration

Author(s): Tomasz Kupiec / Language(s): English,Polish Issue: 81/2020

The article examines the evolution of functions of evaluation systems. It is based on the comparison of evaluation studies conducted in eight evaluation systems in the Polish regional administration in two periods: 2007–13 and 2014–20. The findings are to some extent contradictory to the expectations formed on the basis of the existing literature of the subject. Although the analysed systems were established in response to external pressures, they support accountability as well as learning. These systems do not focus on procedural issues only, and generation of strategic knowledge increases over time. Numerous regulations imposed on the analysed systems suggest, however, that the use of evaluation in the analysed systems may be symbolic in nature.

CZYNNIKI DETERMINUJĄCE JAKOŚĆ ADMINISTRACJI PUBLICZNEJ W NAUCE ADMINISTRACJI

Author(s): Sebastian Bentkowski / Language(s): Polish Issue: 26/2019

The diversified area of the administration’s functioning determines its shape at the same time, because due to the influence of a number of factors, the objectives and tasks of the administration are modified, political goals, forms and methods of operation, organizational structures, legal regulation scope and clerical ethics. The basic functions of public administration include satisfying the collective and individual needs of citizens. The issue of achieving appropriate quality of public administration activities both in its external and internal sphere is of particular importance. It is necessary to analyze and classify factors affecting the shape and functioning of the administration to determine the principles and methods for obtaining the quality of public administration.

PRAKSEOLOGICZNE UWARUNKOWANIA JAKOŚCI ADMINISTRACJI PUBLICZNEJ

Author(s): Sebastian Bentkowski,Izabela Bentkowska-Furman / Language(s): Polish Issue: 28/2020

The concepts of quality and efficiency are closely related. Quality is an indispensable element of achieving effectiveness, it determines the achievement of real efficiency and is one of the criteria according to which all activities within the organization are assessed. It should also be stated that both the concept of efficiency and its individual categories (effectiveness, advantage, economy) can be used to determine the quality standards of public administration. Acquiring quality through praxeological guidelines, however, requires taking appropriate actions within the whole administration system. At the same time, these activities should be formalized by means of legal norms, adequate to the intended results. Under this system, the main elements determining the quality of administration can be distinguished, which include the objectives and structures of the administration.

A New Check System of Cost Estimation of Project Designs in Japan’s Local Governments

Author(s): Nobuo Nishi,Masaru Minagawa / Language(s): English Issue: 3/2020

In Japan, “Pointing and Calling” is a known safety management method that is used to prevent mistakes and ensure safety. This study constructed a new check system, “Verification Meeting/ Simple Verification Meeting”, that is based on the Pointing and Calling system and aims to prevent incorrect cost estimations for projects of public works. It also contributes to improved staff morale and professional development. The new check system has five novel items compared with conventional verification methods of cost estimation. The proposed system was put into actual use in Japan, during which time necessary improvements were made. As a result, no mistakes in cost estimation were noted for about three years at the Port and Harbor Bureau of a city in Japan, where the first author of this article worked. The system was further refined and could be adapted for use by all local governments, including those with few staff members.

Controlul judiciar asupra administraţiei publice. Contenciosul administrativ

Author(s): Tudor Grigoraș / Language(s): Romanian Issue: 1/2013

In their activity of implementing the legal norms, of solving various problems for the functioning of public services, administrative bodies may sometimes infringe upon the citizens' individual rights. Such infringements however can only be repaired with the assistance of other bodies whose purpose is to analyze and evaluate the documents issued by the administration to see whether the latter has exceeded the legal framework and order restoration of the rights and possibly compensations. It is for this purpose that the institution of administrative disputed matters functions as an instrument by means of which those interested may defend themselves against the administration's abuses. In our country, this special procedure is based both on the Constitution and the Administrative Disputed Matters Act No. 544/2004.

Controlul judiciar asupra administraţiei publice. Contenciosul administrativ (partea a II-a)

Author(s): Tudor Grigoraș / Language(s): Romanian Issue: 2/2013

Administrative matters of law, regulated under Law No. 554/2004, evince a number of characteristic features. This type of control comes after adoption or implementation of the administrative act, while it checks legality of already taken measures, not measures to be taken in the future. At the same time, the judicial control has a subsidiary nature for it is only carried on following an attempt to restore legality, based on a complaint, in the form of gracious appeal or hierarchical appeal. It is a control over legality, not over appropriateness, which means that the court shall reject the petitioner’s lawsuit if it is based on inappropriateness of an administrative act. Also, this form of control is exercised both over administrative certificates of authority and public administration contracts.

Bez żyrandola

Author(s): Anna Mateja / Language(s): Polish Issue: 786/2020

Buna administrare a justiției

Author(s): Ana Cristina Lăbuș / Language(s): Romanian Issue: 1/2010

For justice to offer high quality services to society, adequately managing all the risks related to its administrative dependency, it is necessary that it should be well administered. A good administration of justice can thus be defined as the activity by which the public policies in the field of justice are executed and implemented, through an efficient management of the public institutions this system is made up of. The holders of this right involved with the administration of justice process are: the Ministry of Justice, in its capacity as a specialized body of the central public administration, which provides the elaboration, the coordination and the application of the governing strategy and programme, for justice to function well; the Superior Council of Magistracy, an autonomous administrative body, which manages magistrates’ careers and has the role of guarantor of the independence of justice; the Public Ministry, which has part of the powers to organize and coordinate the activity of the Parquets, while managing their budgets. A sine qua non condition for the accomplishment of an equitable, efficient and high quality justice is the good administration of the legal system, achievable through a coherent coordination of the main actors involved, whose priorities should be access to the legal professions, professional training and specialization of the staff, independence of magistrates, as well as the professional magistrate ethic behaviour. And, last but not least, it is necessary to develop the capacity to mediate between the State’s powers for the legal system to rise to the political, the public and the citizens’ expectations, to provide efficiency, fairness, transparency and social availability of the service in due time and, above all, to provide the responsibility of the makers of justice.

Reforma administrației publice în contextul integrării europene

Author(s): Constantin Sava / Language(s): Romanian Issue: 3/2008

A sustained transformation of the public administration, in consonance with the requirements of the reform process in the field, requires a coherent set of measures to be taken in a well defined period, in the field of the public office, whose purpose should be the creation of a professional body of public servants, one that should be stable and politically unbiased. A combination between the classic administrative hierarchy and modern management involves a modification of the general "architecture" of the system, of the general forms of the labour contract in the public sector, the role and the functions of agencies, a redefinition of the internal systems and decision-making processes, the ways and levels of participation and social inclusion with the decision-making processes, and implementation of good policies and good practices, the target setting systems, etc. The reform measures are meant to increase the quality and effectiveness of public services, as well as introduce a European dimension in consonance with the values of this administrative area.

Protejarea sănătății populației prin reducerea accidentelor rutiere. Elemente ale strategiei în domeniul siguranţei rutiere în perioada 2004 – 2007 pentru autostrăzi și drumuri naționale

Author(s): Alexandru Mircea / Language(s): Romanian Issue: 2/2004

USING SERVQUAL MODEL TO MEASURE CITIZEN SATISFACTION WITH LOCAL TAXES SERVICES QUALITY

Author(s): Laura Mina-Raiu,Viorela NEGREANU / Language(s): English Issue: 2/2020

Public administration services in Romania have serious quality problems, which in order to be properly addressed require a series of investments in quality systems and instruments for improving quality. A good starting point in this respect is the ServQual tool, which measures services quality as a gap between citizens expectations and citizens perceptions, using two alternative questionnaire formats, one for expectations and one for the actual experience with the service. The paper is an exploratory case-study research aimed at measuring citizens’ satisfaction with public administration services using the ServQual instrument, within the Taxes and Fees Department from Roșiorii de Vede municipality, in Romania. Research findings indicate an overall low level of satisfaction among users, in particular related to the empathy and responsiveness dimensions, combined with citizens reluctance in using online services.

A CONCEPTUAL FRAMEWORK FOR IMPROVED MUNICIPAL SERVICE DELIVERY IN URBAN ZIMBABWE

Author(s): Sylvester Marumahoko / Language(s): English Issue: 2/2020

This article reviews efforts to improve the efficiency and responsiveness of urban service delivery in Zimbabwe. It seeks to achieve this by facilitating the utility of the value-based integrated conceptual framework for improved service delivery developed by Bao and others in 2013 and by applying it to urban local government service delivery in Zimbabwe. The conceptual framework has five key components which are (1) contextual setting, (2) core values, (3) structures and processes, (4) leadership and management and (5) service delivery. The use of the conceptual framework offers crucial insights into how the local public administration in Zimbabwe can turnaround declining urban service delivery. The engagement takes place against observations of service delivery inefficiencies in the subnational government and an accumulation over the recent past of gaps, duplications or non-achievement of targets in local urban public service provision. Key findings of the article are the following: (1) the conceptual framework was found to be instrumental in organising municipal institutions to promote greater efficiency and responsiveness in urban service delivery (2) the conceptual framework was found to be suitable as it takes into consideration socio-economic and cultural differences among countries even within the same regional grouping and, (3) its application has the potential to enhance local service delivery in urban Zimbabwe especially now when urban local government is being called upon to manifest resilience and innovativeness in the face of significantly depleted resources; financial, human and material.

MANAGEMENT IN SOCIAL POLICY: CASE BY EXAMPLE IN PENSION PROVISION OF CITIZENS OF THE REPUBLIC OF KAZAKHSTAN

Author(s): Gulsara Junusbekova,Marzhan Zhaumitova,Almas Kurmanov / Language(s): English Issue: 4/2020

This article analyzes the aspects of improving the pension provision of citizens of Kazakhstan, the direction of reforming the pension system. As in the whole world, the pension system of Kazakhstan is characterized by a significant number of problems, while the identification and timely elimination of problems affects the effective pension provision of citizens.The purpose of this study is to determine the extent of the guarantee provided to citizens in the pension system in the context of public administration.Analysis of the results of the study allowed the authors to draw a number of conclusions, such as: ongoing processes in the pension system require an equitable distribution of responsibility for the safety of pension savings, including the separation of investment risks; the need to ensure the profitability of pension savings; ensuring equal conditions in the acquisition of pension annuities; equivalence of income, pension contributions and level of pension savings; improving public pension management systems.These recommendations will have a positive effect on the pension provision of citizens using the principles of change management.

BOOSTING LOGISTICS IN INDONESIA AND VIETNAM THROUGH STAGED DEVELOPMENT OF THE SINGLE WINDOW SYSTEM: A GOVERNMENT INNOVATION

Author(s): Anissa Indira,Bevaola KUSUMASARI / Language(s): English Issue: 4/2020

In the implementation of international trade, trade facilitation is a basic element to be developed in order to produce better performance in the trade administration process. National Single Window is a technology that has become a trend in recent decades, notably in ASEAN. This research aims to explain the staged development process of the National Single Window in Indonesia and Vietnam. This research serves as evaluation material for ASEAN member countries, to understand the importance of trade facilitation and continuous innovation to facilitate the administrative process for international trade. The methodology used in this research is a systematic literature review, which involves planning, conducting, reporting, and drawing conclusions from all available evidence. Generally, the successful implementation of the National Single Window is supported by factors in the development process. The supporting factors are political support, legal framework, and technological readiness.

LOCAL CULINARY DEVELOPMENT: DOES GOVERNMENTAL INTERVENTION HELP?

Author(s): Nurmah Semil,Zailani Surya Marpaung,Ermanovida Ermanovida,Anang Dwi Santoso / Language(s): English Issue: 4/2020

As community interest in local cuisine grows, it is necessary for the government to exercise its purpose through a variety of policies and programs, primarily to help culinary micro, small, and medium enterprises (MSMEs) develop amidst intense market competition. This research responds to the academic need to study the development of MSMEs in the culinary sector—not only to escalate the scale of their businesses but also to create tourist destinations—by using a case study from the Ogan Ilir Regency in Indonesia. The authors interviewed government representatives and 10 owners of MSMEs in the culinary sector to draw up a list of the difficulties faced by MSMEs and the government interventions that help them to develop as business entities and tourist attractions. The results of this study showed that the government tended to emphasize developing MSMEs through interventions in finance, marketing, and human resources, although the scale of these interventions is not yet adequate. Meanwhile, the development of UMKM as a tourist destination remains half-hearted. The practical implication of this study is that the government, at a more strategic level, needs to create a new strategic plan that integrates the development of MSMEs in the culinary sector in order to achieve both objectives.

PUBLIC ADMINISTRATION OF MUNICIPAL TRANSPORT IN THE CAPITAL OF UKRAINE BASED ON THE CLIENT-ORIENTED PARADIGM

Author(s): Sergii Prylipko,Nataliia Vasylieva,Davyd Shatirishvili,Oleksandra Vasylieva / Language(s): English Issue: 4/2020

In the sphere of the functionality of municipal transport in the capital city of Ukraine, many problems have been identified relating to the inadequate level of service provided to residents. Mostly, these issues relate to the timetables and intervals of municipal transport, the comfort and safety levels of transportation, the establishment of contactless means of payment, the arrangement of various types of vehicles and stops for the unimpeded movement of people with disabilities, ensuring gender equality, and the environmental friendliness of these services. It is concluded that, in order to improve the quality of services in the sphere of the functionality of municipal transport, a client-oriented public administration paradigm should be undertaken on the basis of the coordinated activity of public authorities, transport enterprises, and consumers, taking into account the results of the evaluation of service quality and satisfaction levels.

PROBLEMS OF AMORTIZATION METHODOLOGY IN ACCOUNTING POLICY (ON THE EXAMPLE OF INSTITUTIONAL SECTORS OF THE UKRAINIAN ECONOMY)

Author(s): Valerii Zhuk,Dariia Trachova,Nataliia Semenyshena,Yevhen Ionin,Natalia Zhukova / Language(s): English Issue: 4/2020

The aim of this study is the substantiation of the need to synchronize the depreciation methodology in accordance with the rate of change of technology in different industries. When studying the compliance of the depreciation methodology with the pace of scientific and technological progress, the statistical data of the World Bank from the period of 2014 to 2019 were analyzed. To study the opinion of economists, accountants, and engineers on the adaptation of the Hulten-Wykoff method with Nomura’s improvements to the practice of depreciation in Ukraine from 2017 to 2019, a survey of the employees of the technical and accounting services of 2500 enterprises across the industries of agriculture (32% of enterprises), transport (34% of enterprises), industry (27% of enterprises), and trade (7% of enterprises) was conducted. To adapt the model for determining the life cycle of fixed assets in Ukraine, the method of dynamic programming using the Bellman optimality criterion was used. The modeling of the duration of the asset life cycle was carried out, which revealed discrepancies with the normative value in accordance with the Tax Code of Ukraine not only based on the types of assets but also depending on the field of their application. A dynamic approach to determining the life cycle of an asset with adjustments to the probability coefficient of technological change in a particular industry is proposed. The use of a sectoral approach allows for the objective assessment of the financial result of the use of fixed assets and the comprehensive assessment of the need for their renewal.