Медиаторските умения в публичната администрация
MEDIATION SKILLS IN PUBLIC ADMINISTRATION

Author(s): Andriyana Andreeva, Lilyana Barganska
Subject(s): Politics / Political Sciences, Governance, Public Administration, Public Law
Published by: Икономически университет - Варна
Keywords: mediation methods; conflicts; mediator; public administration
Summary/Abstract: The report examines the need for and effects of integrating mediation skills into public administration practice. The focus of the study is on the implementation of new approaches that improve dialogue between the administration and citizens, inter-institutional work, and the quality of public management. It is based on real processes launched in the Varna regional administration for staff training and the application of mediation methods in administrative activities. Based on the analysis of data obtained from an anonymous survey of administration employees, summaries and conclusions are made that will serve to develop a methodology for the application of mediation in public administration.

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