Servant Leadership Through the Eyes of Followers – the Case of Bulgaria
Servant Leadership Through the Eyes of Followers – the Case of Bulgaria

Author(s): Silvena Yordanova, Ivanka Bankova, Miguel Kangoma
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Servant leadership; Transformational leader; Followership
Summary/Abstract: The current paper focuses on presenting the essence of servant leadership and its characteristics. What is more, it aims also to discuss and analyse how employees perceive the characteristics of servant leadership. For this purpose, the perception that Bulgarian employees have of servant leadership has been presented as well as discussed in the paper. The authors used a quantitative approach and created a questionnaire using Qualtrics which was distributed to Bulgarian employees from both international and Bulgarian companies working in different sectors such as construction, call centers, IT, education, health care and others. The study had 94 participants, whose answers were analysed using Excel and SPSS. The result of the study shows that servant leadership attributes of community development, empathy, humility, moral integrity, employee development, and egalitarianism were perceived by Bulgarian employees as being important for leadership success.

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