Дигиталният капацитет – в търсене на механизъм за разпознаване в публична организация
Digital Capacity – in Search of a Mechanism for Recognition in a Public Organization

Author(s): Alexandrina Beloteleva
Subject(s): Politics / Political Sciences, Politics, Economy, Business Economy / Management, Governance, Public Administration, ICT Information and Communications Technologies, Socio-Economic Research
Published by: Университет за национално и световно стопанство (УНСС)
Keywords: digital capacity; public administration; digitalization
Summary/Abstract: The aim of the study is to develop a mechanism for recognizing digital capacity in a public organization. Solving this task requires three actions: a) a brief introduction to the phenomenon of „capacity”; b) preliminary limitations of the analysis and c) presentation of an algorithm for indicating digital capacity. The recognition in question was carried out by developing a questionnaire expert study, which contains for each question five situational segments on the analogous Nancy Likert scale, i.e., experts will assess the capacity based on agreement with one of the developed scenarios that most closely corresponds to the practical state of digitality of the public organization. Thus, the level of digital capacity is assessed and its index for consecutive years is analyzed. It is also proposed to calculate the coefficients of determination, uncertainty, and correlations. The assessment model is tested in a specific organization, after which the shortcomings are corrected and problems of the ongoing digitalization are identified.

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