System zarządzania dokonaniami w małych i średnich przedsiębiorstwach transportowych
Performance Management System in Small and Medium Transportation Enterprises

Summary/Abstract: Performance management systems have attracted a great interest of literature in recent years. This is because the use of these systems improves performance and overall quality of an organization. However, it has been also indicated in the literature that yet the companies encounter significant difficulties while designing and implementing performance management systems. With respect to the above, the aim of this paper was to design a performance management system for transportation companies,which could be easily implemented in small and medium enterprises. Such objectivewas achieved through review of domestic and international literature, analysis of selected financial statements of transportation companies and interviews conducted with industry experts. Pursuant to findings identified in a forementioned research relevant performance system was designed and presented in a balance scorecard form.

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