Wspieranie działań innowacyjnych przez technologię ICT w domach kultury
Supporting innovative activities through ICT in community centers

Summary/Abstract: As public institutions, community centers have to provide the consumer with goods of a non--material nature. Consumers using the services of community centers can develop and realize intellectualneeds throughout their lives. However, these services should be provided to the consumer inaccordance with his expectations. Consumer expectations are related to innovation in the transferof services. Consumers using material goods in the form of products or services from businessorganizations can constantly observe the improvement of the quality of offered goods. It resultsfrom changes taking place in the environment, e.g. technological progress, changes in consumerpreferences, fashion. On the basis of the analysis of what is offered by community centers in Poland,one can notice a large difference between business organizations and community centers. Both offergoods that are meant to satisfy the consumer. However, in community centers, such innovativenessas business organizations is not noticed.The paper will indicate the possibilities of using ICT in conducting activities in communitycenters. The use of ICT will allow for the creation of innovation in such centers. In order for consumersto be interested in the offer of community centers, they must recognize the elements ofinnovation. It results from the fact that the consumer perceives the advantages resulting from thetechnological progress of ICT.

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