Doskonalenie procesów w organizacji jako narzędzie transferu międzypokoleniowego wiedzy w firmach rodzinnych
Processes Improving in Organization as a Tool for Transferring the Intergenerational Knowledge in Family Businesses

Summary/Abstract: Knowledge transfer in family businesses is largely correlated with the succession process, which increases some of the factors that make knowledge sharing difficult. One of the possible tools for intergenerational knowledge transfer can be the improvement of processes. Taking into account the specificity of family businesses (attachment to tradition, a conservative management) on the one hand, and the degree to which organizations are oriented towards processes (process maturity), it seems that in most cases mild reengineering will be the most appropriate approach to process improvement. By pointing to process improvement as a tool for transferring generational knowledge in family businesses, the authors have assumed that the appropriate methodology for reorganizing processes will force the transfer of knowledge and, perhaps more important, the creation of new knowledge and coding.

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