APPLICATION OF THE EFQM MODEL OF EXCELLENCE AT THE FACULTY OF ECONOMICS, UMB BANSKÁ BYSTRICA
APPLICATION OF THE EFQM MODEL OF EXCELLENCE AT THE FACULTY OF ECONOMICS, UMB BANSKÁ BYSTRICA

Summary/Abstract: Quality means potential to create values, which is subject to participation of all management together with other employees. Assertion of a wider understanding of quality with focus on wishes, needs and a total customer satisfaction requires management, which is close to employees and to customers. It requires great organization together with readiness to embrace innovation and improvements. Many various international organizations use a wider meaning of quality both in practical life and in theory. They see quality under the umbrella name Total Quality Management. Companies based on quality models implement in practice basic principles of Total Quality Management. The Faculty of Economics, University of Matej Bel in Banská Bystrica applied Total Quality Management principles through the EFQM Excellence Model.

• Details
• Contents