Responsywność administracji publicznej w dobie Świata 4.0
The responsiveness of public administration in the age of World 4.0

Summary/Abstract: The purpose of this article is to present the ways in which public organisations utilise Industry 4.0 and IT 4.0 tools to achieve high quality and rapidly meet the needs of citizens. The text addresses the topic of organisational responsiveness in the context of the digitisation of public services, a subject rarely discussed in the field of management. The research methodology employed includes an analysis of bibliographic sources and a secondary analysis of collected academic materials and statistical data. The study defines responsiveness as the speed and accuracy with which stakeholders’ needs are met, placing particular emphasis on the concept of the Internet of Things (IoT) and the role of artificial intelligence and Big Data. The main conclusion of the work is that full responsiveness of a public organisation becomes achievable only in the context of a “networked” World 4.0. It has been demonstrated that modern technologies allow the administrative system to evolve from a reactive to a predictive model. Through the use of neural networks, it becomes possible to anticipate the emergence of specific needs before they are actually signalled by citizens, leading to a high degree of service personalisation and a significant increase in the efficiency of the public sector.

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