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Volitional Organization of Personality as a Subject of empirical Research

Author(s): Karina Shamlyan / Language(s): English Issue: 2/2015

The article deals with empirical research of stable characteristics of volitional activity. Volitional organization of personality is considered as a system of volitional qualities that are naturally connected in a particular person. Different classifications of volitional qualities and approaches to empirical research are examined. The survey results of volitional qualities of students are investigated. The possibilities of reflexive methods in the research of volitional organization of personality are analyzed.

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Examining the Relationships between Occupational Professionalism and Organizational Cynicism of Teachers

Author(s): Yahya Altinkurt / Language(s): English Issue: 3/2016

The purpose of this study is to explore the relationships between occupational professionalism and organizational cynicism levels of teachers. The sample of this study, designed as a survey research, consists of 436 teachers employed in schools in the city center of the province of Denizli, Turkey. The data of the study were collected through the administration of Teachers’ Occupational Professionalism Scale and Organizational Cynicism Scale to the sample group. In data analysis, descriptive statistics, t-test, ANOVA and regression analyses were conducted. The results of the study indicate that occupational professionalism of teachers was high and their organizational cynicism was close to medium level. Low and negative relations were found between occupational professionalism of teachers and their cognitive and affective cynicism levels. According to regression analysis, only contribution to organization as one of the four sub-dimensions of occupational professionalism was a significant predictor of cognitive and affective cynicism of teachers. Occupational professionalism of teachers was not observed to be significantly influential on the behavioral cynicism of teachers. All four dimensions of occupational professionalism of teachers together explained 4.3% of cognitive cynicism of teachers and 5% of their affective cynicism.

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PSYCHOPHYSIC CORRELATES OF BURNOUT IN MANAGERS OF SMALL-SIZED ENTERPRISES

Author(s): Damjana Panić / Language(s): English Issue: 2/2016

The manager’s profession is increasingly being ranked as a high-stress one, but apart from the factors arising from the very nature of the work itself, the sources of stress and its accompanying negative еffects should also be sought in persons' individual features. Hence, the aim of this study was to establish whether there were significant differences in the presence of Type A behavior pattern (TABP), perfectionism, burnout and proneness to psychosomatic manifestations between managers and participants who were not engaged in management activities, as well as to examine the relationship between the above mentioned variables in both groups. The sample consisted of 150 participants divided into two equal groups: top managers of small private enterprises in the Southeastern Serbia and the comparison group of participants who were not engaged in managerial activities. The following instruments were applied: Adaptation of Jenkins Activity Scale for Type A, Positive and Negative Perfectionism Scale, The Burnout Check list, HI test from KON 6 battery. The results have pointed out that managers had higher scores at TABP and Positive perfectionism, while there were no significant differences in regard to Negative perfectionism, burnout and proneness to psychosomatic manifestations. The findings indicated that positive characteristics of Type A and perfectionism, but also managerial position itself, could be protective in order to prevent burnout and outweigh negative health outcomes such as psychosomatic manifestations, which are generally related to the mentioned features. The obtained results are discussed in regard to the theoretical accounts and compared with previous research findings.

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ТЕОРИЈЕ О ФИРМАМА КОЈЕ СТВАРАЈУ ЗНАЊЕ: ПСИХОЛОШКА ПЕРСПЕКТИВА

Author(s): Mirosava Đurišić-Bojanović / Language(s): Serbian Issue: 3/2016

The main topic of the paper is identification of the psychological mechanisms which explain dynamic capabilities of the firm. In the paper, conceptualization of the construct of dynamic capabilities as a central concept of the firms which create knowledge, is analyzed and discussed. The purpose of analysis was: (1) to identify the critical contributions of the traditional aproaches to new concepts of the knowledge-based organizations and knowledge-creating firm, (2) to identify the psychological mechanisms of the dynamic capabilities of the organizations, (3) to identify deeper psychological structure which supports dynamic capabilities of the firm. By theoretical and empirical argumentation in the paper, hypothesis that organizational strategic and cognitive flexibility represent basic psychological mechanisms which connect individual and organizational knowledge, routine and inovations are elaborated. Some practical implications of the results of the presented analysis are discussed.

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Wpływ klimatu organizacyjnego na psychologiczne koszty pracy

Author(s): Dorota Nawrat / Language(s): Polish Issue: 2/2014

Working environment has wide and multi-faceted impact on the functioning the person in society, family and his health. One of the most important organizational factors that affect the feelings, emotions, attitudes and behaviors of employees, as well as its efficiency and motivation to work is the organizational climate. Working environment also affects how employees experience their work and they incur in connection with the psychological costs of work. One of the significant cost sources of psychological costs is stress in work, which can be broadly defined as constantly experienced by the employee a sense of discomfort mental and / or physical caused by factors prevailing in the workplace, subjectively perceived by the employee as a nuisance. The article presents selected concepts of organizational climate and the concept of the psychological costs of work J. Mesjasz, and presents the results of my research. Research was carried out in Polish enterprises and shows the relation between climate work and psychological work costs incurred by employees.

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A six-factor model of brand personality and its predictive validity

Author(s): Marko Živanović,Sofija Čerović,Jovana Bjekić / Language(s): English Issue: 2/2017

The study examines applicability and usefulness of HEXACO-based model in the description of brand personality. Following contemporary theoretical developments in human personality research, Study 1 explored the latent personality structure of 120 brands using descriptors of six personality traits as defined in HEXACO model: Honesty-Humility, Emotionality, Extraversion, Agreeableness, Conscientiousness, and Openness. The results of exploratory factor analyses have supported HEXACO personality six-factor structure to a large extent. InStudy 2 we addressed the question of predictive validity of HEXACO-based brand personality. Brand personality traits, but predominantly Honesty-Humility, accounted for substantial amount of variance in prediction of important aspects of consumer-brand relationship: attitude toward brand, perceived quality of a brand, and brand loyalty. The implications of applying HEXACO-based brand personality in marketing research are discussed.

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Zachowania konsumentów w zakresie składania reklamacji

Author(s): Urszula Balon / Language(s): Polish Issue: 2/2015

Claiming defective products is the right of each consumer. However, not all make use of their rights. An aim of considerations is to present the customers’ opinions on making complaints. In her article, the author used results of surveys carried out on the basis of questionnaire which had been worked out and verified in a pilot survey. The conducted survey shows that consumers have reluctant attitudes towards making complaints having in mind their earlier experience; they consider that as a lengthy and frustrating process. The very thought of making complaints gets them excited that they have to talk to a rude seller who hinders and discourage them to make a complaint. An important criterion while making the decision on lodging a complaint is price and distance to the shop where they have to make a complaint. The obtained data are a supplement of the existing surveys as regards complaints and they are a good benchmark to formulate research hypotheses in future scientific surveys as well as to manage complaints both at enterprises and at POS.

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Oczekiwania konsumentów wobec preparatów kosmetycznych pochodzenia naturalnego wykorzystywanych w zabiegach SPA & Wellness

Author(s): Anna Platta,Waldemar Żyngiel / Language(s): Polish Issue: 1/2015

Article’s aim: assessment of effectiveness of application of cosmetic treatments and fitness on the base of cosmetic products of the natural origin offered at SPA & Wellness centres in Kołobrzeg in the opinion of women making use of services in this area. Research approach: the research material was secondary and primary information sources. The primary data were obtained by way of the survey with 120 female respondents. Main research findings: most respondents were interested in the contents of natural components and active substances in the preparations used in the offered cosmetic treatments and they were ready to incur higher financial expenses related thereto. In nursing treatments with the use of cosmetic products of the natural origin and in effectiveness thereof were interested especially women aged above 30 years. Practical implications: the use of cosmetic treatments on the base of natural preparations requires regularity of application thereof significantly influencing retention of effects of nursing therapy. However, it is connected with higher financial expenses incurred by potential clients on services in this respect. Social implications: at present, there is noted a very intensive growth of interest in application of natural and ecological cosmetics by the society. Article’s category: research article.

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Cena jako determinanta wybranych (projakościowych) relacji organizacji usługowej z klientem

Author(s): Janusz Ząbek / Language(s): Polish Issue: 2/2014

In his work, the author assessed the impact of the perceived prices applied in an organisation on the choice thereof and the impact of the price of the delivered product on its quality measured with the level of customers’ satisfaction. In the article, there are presented findings of the research carried out by the method of auditorium survey among clients of an authorised car service. The carried out surveys show that 10% of all clients using services of a given organisation are guided when choosing it with competitive prices. It appears that almost 90% of clients choosing the organisation because of competitive prices are the clients completely or moderately satisfied with the level of quality of the received service, i.e., in other words, confirming reception of the product in compliance with their requirements. The carried out surveys show that under the changing conditions of organisation’s functioning price is an important source of the product’s quality. A bigger number of clients satisfied with the prices applied in the organisation means a higher quality of the product received. The carried out considerations show that the price as a component of the proof of delivery of the product compliant with the requirements should be up to date adjusted to the changing clients’ requirements and expectations.

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Wykorzystanie analizy czynnikowej w badaniu zachowań komunikacyjnych Opolan

Author(s): Agnieszka Tłuczak,Sabina Kauf / Language(s): Polish Issue: 1/2014

In the world today, we often have to determine the factors which influence on the consumer behaviour. Considering the transportation behaviour, it is important to specify preferences of inhabitants of a given area in the field of characteristics of public transport. The most important features that affect the choice of public transport include the duration of the trip, the frequency and punctuality of public transport. The aim of this paper is to show the possibility of using the factor analysis as a method to study the interactions between variables, detection of hidden relationships between them. Using the factor analysis there is possibility to check some general, hidden factors determining the respondents' attitudes to public transport.

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Mieszkanie i warunki mieszkaniowe w wielkomiejskich gospodarstwach domowych w Polsce – ujęcie empiryczne

Author(s): Tomasz Zalega / Language(s): Polish Issue: 2/2013

An objective of the author’s deliberations is to show the housing situation as well as satisfaction with the housing conditions and place of residence in metropolitan households in Poland. In order to collect full and up-to-date information on housing conditions, satisfaction of the place of residence and assessment of housing conditions of metropolitan households, in the direct survey there was used the method of questionnairebased interview on the sample of 1896 respondents. The process of surveying housing conditions, satisfaction with the place of residence and assessment of housing conditions of metropolitan households in Poland was divided into two essential areas. Thus, in the first area, the focus was mainly put on recognition of the housing situation and housing conditions, while in the second one – the focus was made, first of all, on assessment of satisfaction with the housing conditions and place of residence of metropolitan households. In his article, the author undertook an attempt to look at the issue of changes in purchasing behaviour of metropolitan households in Poland. In result of the carried out surveys, there was taken into account the housing situation, housing conditions and type of the flat occupied as well as satisfaction with the place of residence in metropolitan households in Poland. A research article. Out of the initial number of interview questionnaires accounting for 1900 respondents, there were qualified 1896 questionnaires what accounts for 99.8% of the entire sample. In a further procedure, they were subjected to the process of coding, while the set of data created on their base was processed with a statistical package.

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Wywiad z Grażyną Rokicką, prezesem Stowarzyszenia Konsumentów Polskich (SKP)

Author(s): Anna Dąbrowska,Grażyna Rokicka / Language(s): Polish Issue: 2/2012

Interview

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Poboljšanje kao uvjet dostizanja zahtjeva za kvalitetom

Author(s): Ivan Damjanović / Language(s): Bosnian Issue: 1/2017

The paper analyzes the importance of continuous improvement of the process, quality management system and its continuous improvement. It also gives an overview of the methodology of doing the change because the corrective action that is a quality improvement tool is essentially a change in the performance and equipment parameters and changes in employee performance.

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The Impact of Promotional Measures on the Buying Behaviour of Young Consumers on the Food Market

Author(s): Marek Angowski,Katarzyna Domańska,Agnieszka Komor / Language(s): English Issue: 2/2017

The main objective of this paper was to assess the impact of promotional measures on the buying process of young consumers on selected food products markets. The empirical part was prepared based on surveys, which were conducted in 2016 and involved a group of 486 students using the purposive sampling method. As a result of the conducted surveys, it was determined that the individual types of promotional measures had a different impact on food buyers in terms of their food-buying decisions. The differences, however, were not significant. The most important role, in relation to all the studied product groups, was played by price discounts, followed by special offers at the place of sale and recommendations by family and friends.

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Identifying the Main Determinants of Retention in Jordanian Hospitals. An Empirical Analysis Based on Mccloskey/Mueller Satisfaction Scale

Author(s): Adriana Ana Maria Davidescu,Tania Marji Issa Eid / Language(s): English Issue: 1/2017

The paper aims to identify the main determinants of job satisfaction and intention of retention in Jordanian hospitals using a sample of 325 employees from six hospitals at the level of the year 2015. In order to do that, we used McCloskey/Mueller Satisfaction Scale (MMSS), applying logistic regression models for measuring the intention of stay among health employees. The study also analyzed the differences between socio-demographic variables and the retention and satisfaction factors using t-test and ANOVA analysis. The empirical results revealed that the main job satisfaction factors that could be considered as predictors of the intention of retention are satisfaction related with recognition, satisfaction with extrinsic rewards and satisfaction with professional opportunities. A significant impact on the decision of remaining employed has also the socio-demographic variables like type of hospital, age, and graduation degree and time experience in hospitals. The findings revealed that the financial incentives are very important but also non-financial incentives are fundamental in enhancing motivation among health employees.

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Managerial Communication Influence on the Organizations

Author(s): Maria-Magdalena Lupu / Language(s): English Issue: 1/2017

In an era of great informational speed, the demands towards the public institutions, increases proportionally. The quality of communication in the public institutions with the public can assure the good functioning of the organization and this has to be the main priority in management. The public organization, understanding its politics, the quality of the services offered to the public, its co participation in taking decisions requires communication, thing that allows both knowing social demands but also the diagnosis of the critical situations that brings the necessary transformation and leads to change. Managerial communication can motivate and inspire by creating a context and meaning, a positive vision on the organizational future and can underline the importance of the individual contribution to generate higher goals, improving not only the motivation but the team spirit of the group or the entire organization. The results of the empirical study on the managerial communication influence on the public and private institutional activities in the South Muntenia district presented in this article represents our attempt to find valid and valuable answers to the scientific problem we aimed to solve.

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İş Tatmininin Örgütsel Bağlılık Üzerindeki Etkisi: Katılım Bankaları Çalışanları Üzerinde Bir Araştırma

Author(s): Saâdet Elâ Pelenk / Language(s): Turkish Issue: 36/2017

Job satisfaction is the feeling of happiness that employees feel by meeting social, emotional and physical needs. In the business environment where rapid changes and competition are taking place, it has become important for employees to actively perform their duties and show commitment to their organizations. This is because employees can leave their organizations much easier as they gain professionalism. In this context, employees must be satisfied by means of development and training programs, earnings and feedback to prevent them from leaving the organization. Strong businesses have employees who concentrate all their knowledge and skills on their business and have strong ties with the organization. The aim of this research is to demonstrate the effect of job satisfaction on emotional, continuance and normative commitments of the employees working at participation banks, which are business organizations shouldering responsibility for stakeholders, public and shareholders. For this purpose, a questionnaire was administered to 101 bank employees. According to the survey results, employees' job satisfaction affects their emotional and normative commitment positively and continuance commitment negatively.

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Social Comparisons and Their Role in Shaping Contemporary Consumers’ Behaviors

Author(s): Aleksandra Burgiel / Language(s): English Issue: 2/2017

People tend to perceive value of their attributes and objects they possess in relative terms, i.e. based on social comparisons. These comparisons shape consumers’ behavior as well as their aspirations, lifestyle, self-esteem and happiness. The aim of the paper was to establish the role of social comparisons in shaping consumers’ behavior and to identify comparative reference groups, in the light of literature and primary research results. The data confirm that Polish consumers engage in social comparisons, and some of them do it regularly. Small but significant fraction of consumers use effects of comparisons, i.e. knowledge of consumption patterns realized by peer and aspirational groups, while shaping their current and future consumption.

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Consumers’ competences as a stimulant of sustainable consumption

Author(s): Dariusz Kiełczewski,Felicjan Bylok,Anna Dąbrowska,Mirosława Janoś-Kresło,Irena Ozimek / Language(s): English Issue: 2/2017

The paper contains considerations on the issue of sustainable consumption whose stimulator may be consumer competences. The problem can be examined in the cognitive, emotional and behavioural dimensions. Besides the theoretical approach, the authors have presented findings of the research carried out for the purposes of the project “Consumer Competences as a Stimulant of Innovative Behaviours and Sustainable Consumption” (2011/03/B/HS4/04417) financed from resources provided by the National Science Centre. The research involved a research sample of 1,000 Poles meeting specific criteria established by the authors. The obtained empirical material allowed for the construction of the consumer competence index which took into account the following variables: Knowledge of the consumer’s rights and ways of use thereof (Knowledge), Planning measured with the following variables (Planning), Making rational consumption choices measured with the following variables (Rationality), Autonomy of choices measured with the following variables (Sovereignty). Three groups of consumers were singled out and characterised in the study, namely: highly competent consumers, consumers with a medium level of competences, and consumers with low competences.

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Uwarunkowania gotowości do kontynuowania pracy w wieku emerytalnym

Author(s): Magdalena Warszewska-Makuch / Language(s): Polish Issue: 01/2018

Age-related demographic changes in the EU, including Poland, require making best use of the potential of older people in the labour market and extending their occupational activity. This article presents selected factors which detemine willingness to work beyond retirement age. It discusses demographic, social and psychological determinants at the level of the individual , i.e., values and attitudes towards work. By presenting organizational determinants of willingness to work beyond retirement age, the article focuses on the psychosocial qualities of the working environment, i.e., job development opportunities, job demands, job decision latitude, social support and job insecurity.

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