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Дигитализация в публичния сектор
Digitalization in public sector

Author(s): Maria Nikolova
Subject(s): Economy, Business Economy / Management, ICT Information and Communications Technologies
Published by: Нов български университет
Keywords: Digital transformation; Management; Information technologies
Summary/Abstract: The report discusses digitization in the public sector, illustrated by current projects and initiatives for digital transformation in governance. Citizens and businesses require online access to administrative information, also to find easy and free of charge this information. Improving administrative services is related to the use of information technologies, which contribute to lower costs in management and citizens’ satisfaction. Transformation occurs in the interaction between citizens and government. The change of management model in digital transformation is also discussed.