Izazovi upravljanja i motivacije u javnom sektoru u Srbiji
CHALLENGES OF MANAGEMENT AND MOTIVATION IN THE PUBLIC SECTOR IN SERBIA

Author(s): Predrag P. Jovanović
Subject(s): Economy, National Economy, Public Finances, Socio-Economic Research
Published by: Институт друштвених наука
Keywords: management; motivation; public sector; decision making; responsibility
Summary/Abstract: Good governance is one of the most significant challenges in public sector reform and in creating the “unique EU administrative space”. The key characteristics of the new public management are: a) goals set to be closely related to results (performance) and b) authorizations and responsibilities delegated at a lower level in order to be closer to the point where services are provided to citizens. In Serbia, we still have a predominant centralization of the decision-making process and focus on administrative responsibility, while results and performances are neglected. Recent research in the field of public procurement confirmed a very high degree of demotivation of hierarchically lower levels within the contracting authority and the dominant-negative motivation of employees. Employees and managers of the contracting authorities highlighted better organization, more clearly defined responsibilities, better motivation of stakeholders, as well as better communication and cooperation between them as key prerequisites for improvement. All of them fall under managerial responsibility and have an internal character.

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