Robotics in the Tourism and Hospitality Industry
Robotics in the Tourism and Hospitality Industry

Author(s): Efstathios Marios Papakonstantionou
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Robotics; Automation; Technology; Artificial intelligence
Summary/Abstract: The hospitality sector is service-oriented and geared toward meeting the changing needs, expectations, and standards of visitors, customers, and guests as well as the effects of technology. The technology has become increasingly integrated into the many convenience and support concerns of the customer in recent years, to the exclusion of the service providers. Although the use of technologically based service tools in the industry is not a recent trend, nor is it amusing in its features, the innovative application of these tools in the hospitality sector has the potential to improve service quality while remaining cost-effective. Robots were being used in numerous industries in multiple fortes. But for the average person, the hospitality sector offered a real-world experience and an opportunity to interact with robots. In order to satisfy consumers and enchant them, the hospitality industry asks for recurring activities that are occasionally somewhat different. Robotics, when used properly, has completely changed the industry and its procedures, improving accessibility, convenience, and economic efficiency. Service robotics was made possible by the introduction of technical improvements into the services industry after the industrial revolution. The technique of employing machines to complete a “predetermined or reprogrammable work sequence” is known as automation.

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