The Impact of Workplace Narratives on Organizational Behaviour – A Systematic Literature Review
The Impact of Workplace Narratives on Organizational Behaviour – A Systematic Literature Review

Author(s): Veronika Nagy, Aniko Makkos, László Buics Buics
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Summary/Abstract: Narratives and the behaviours they support play a key role in shaping the workplace climate. The positive effects — for example, building team cohesion through leadership narratives — increase employee morale and performance, while the negative effects — for example, caused by ineffective leadership communication — decrease loyalty and work performance. The purpose of this article is to examine the impact of narratives, leadership communication, and communities of practice (CoPs) on organisational climate. The importance of CoPs is highlighted: these formal or informal communities are a breeding ground for organisational innovation and positive behaviours. Trust as a key factor is also examined, as it is particularly important in vertical and horizontal communication. The article applies the PRISMA methodology and the PEO framework to conduct a systematic literature review in the Scopus database to collect data and present the currently available knowledge in the field.

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