Hospitality Managerial Attitudes in the Spotlight of Emotional Intelligence
Hospitality Managerial Attitudes in the Spotlight of Emotional Intelligence

Author(s): Zoltan Kekesi, Beatrix Sellei
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Emotional intelligence; Hospitality management; Managerial attitudes; Leadership; 360-degree Feedback; Hotel industry
Summary/Abstract: This research delves into how Emotional Intelligence (EI) impacts managers’ attitudes in the hospitality industry, focusing on how these attitudes shape leadership effectiveness in hotel management. Emotional intelligence, which involves recognizing, understanding, managing, and influencing one another emotions, is increasingly seen as a skill for managers in demanding fields like hospitality. The study combines a review of existing literature with research that includes interviews with hotel managers and a 360-degree assessment of management competencies. The results indicate that managers with emotional intelligence tend to display more positive managerial attitudes, resulting in enhanced staff performance, customer satisfaction, and overall organizational achievement. The research suggests ways to incorporate emotional intelligence training into hospitality management development initiatives.

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