Learning Challenges in the Increasingly Complex Working Environment of Store Retailing – Case Study: Implementation of an Electronic Performance Support System (EPSS)
Learning Challenges in the Increasingly Complex Working Environment of Store Retailing – Case Study: Implementation of an Electronic Performance Support System (EPSS)

Author(s): Ciro Alexander Goncalves da Silva,
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Learning challenges; Working environment; Stationary retail; Electronic Performance Support System; EPSS
Summary/Abstract: Many companies are still in the midst of the digital transformation. Their departments and employees are equally affected by the far-reaching changes. This is particularly true for stationary retailers, who are faced with the major challenge of having to adapt and implement work processes in day-to-day business within a tight timeframe. The planned use of new software solutions raises the question of how store employees can best be prepared for the upcoming innovations. One specific solution being considered is the use of an Electronic Performance Support System (EPSS). For this purpose, a qualitative survey was conducted to provide information on whether the system-supported provision of context-related assistance adequately covers the support needs. The results provide current and important insights into the learning challenges facing stationary retail and related sectors in times of digital transformation and how these can be overcome.

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