Business Process Re-Design Based on Human Resources Cost Analysis
Business Process Re-Design Based on Human Resources Cost Analysis

Author(s): Ioannis Zouros, Michael Glykas
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Process mining; Event logs; Business process re-engineering; Performance measurement; Effort based costing
Summary/Abstract: Performance measurement and optimization in companies and organizations relies on techniques like process mining, focusing on the analysis of processes using event data. Process re-engineering is the process mining type that aims at improving existing processes. Here we conduct a case study in the medical management domain to discover process optimization and resource reallocation opportunities. We focus on human resource-related costs in different activity decomposition levels. Our findings reveal discrepancies between the actual activity costs and their equivalents. Our study underscores the critical role of process mining and performance analysis in improving operational performance. This paper highlights process mining’s potential techniques in driving organizational excellence by creating insights from event log analysis.

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