ADAPTATION OF ADMINISTRATIVE RELIEF MEASURES TO THE NEEDS OF OLDER PEOPLE
ADAPTATION OF ADMINISTRATIVE RELIEF MEASURES TO THE NEEDS OF OLDER PEOPLE

Author(s): Ivana Čandrlić-Dankoš
Subject(s): National Economy, Public Administration, Social development, Gerontology, Economic development, Socio-Economic Research, Administrative Law
Published by: Sveučilište Josipa Jurja Strossmayera u Osijeku, Ekonomski fakultet u Osijeku
Keywords: aging; administrative relief; public service;
Summary/Abstract: The Government of the Republic of Croatia has developed an Action Plan for the administrative relief of citizens to increase citizens’ satisfaction with public services. The foundations of the implementation of the plan are content-related measures, the most significant of which are the reduction of physical arrivals at the counters and the fulfillment of the “only once” principle, continuous updating of the list of services for citizens, proposals of citizens and other stakeholders for administrative relief, measurement of citizens’ satisfaction with public administration services, and easily accessible physical and online declaration of citizens’ rights. The scientific and professional public warns of worrying demographic trends and their impact on the national economy. The Government recognized this problem in the national strategic documents as early as 2010. However, even though all directions of administrative relief affect all age groups, including older people, more significant measures aimed at older people are only foreseen in the National Resilience and Recovery Plan of 2021. The first part of the chapter gives an overview of the scientific literature in the research area. In the second part, national documents related to recovery and resilience were analyzed, with special emphasis on the labor market and the pension system. The results were analyzed after surveying opinions on measures related to the labor market and the pension system. The final part of the chapter is a synthesis of the knowledge gained and recommendations for developing new measures.

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