Citizen Perception of Transparency in the Provision of Online Public Services
Citizen Perception of Transparency in the Provision of Online Public Services

Author(s): Blerina Dhrami
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Summary/Abstract: With the introduction and the implementation of the e-government, citizens have gained a tool that permits them to be informed, to have timely access to the offered public services and somehow to have a participatory role in governmental decision-making. However, there is a relative lack of studies related to citizen perceptions of e-government especially related to the level of transparency they perceive when they use online services. For this reason, this paper is focused on a systematic literature review in order to give insights regarding the relationship between e-government-transparency-citizen, and also to explore which are the factors that can increase the interactivity between e-government and citizens. The main finding of this systematic literature review is there are no mechanisms that can measure the appropriate level of transparency, which mostly satisfies the citizens, but we have tools such as legal frameworks, standards, and independent authorities that should enforce it.

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