Zarządzanie innowacjami w logistyce ostatniej mili w czasie pandemii COVID-19 – studium przypadku firmy Inpost
Managing innovation in last mile logistics during the COVID-19 pandemic: The case of InPost company

Author(s): Marta Warsewicz
Subject(s): Economy, Business Economy / Management, Micro-Economics, ICT Information and Communications Technologies, Transport / Logistics
Published by: Wydawnictwo Uniwersytetu Ekonomicznego w Poznaniu
Keywords: e-commerce;logistics;supply chain;innovation;last-mile;
Summary/Abstract: The COVID-19 pandemic has significantly impacted companies in the logistics industry by increasing the demand for delivery services. In order to meet growing consumer expectations, companies had to adapt their operations to meet new challenges, such as increased parcel volumes, expanded safety procedures and the need to offer alternative delivery options. The InPost companyhas doubled its revenue in 2020 and significantly increased the number of parcel machines and services offered. The article will present aspects of technological, process and organisational innovation by analysing the evolution of parcel lockers as a key element of the company’s supply chain. The aim of the article is to examine InPost’s response to the difficulties arising from the pandemic and to identify the factors that have contributed to its status as a leader in the CEP industry. The methodology involves analysing a variety of literature sources and industry reports to conduct a case study.

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