Use of Internal Communication Channels and Employees Communication during COVID-19 Pandemic and Afterwards
Use of Internal Communication Channels and Employees Communication during COVID-19 Pandemic and Afterwards

Author(s): Karmen Erjavec
Subject(s): Social Sciences, Economy
Published by: Udruženje ekonomista i menadžera Balkana
Summary/Abstract: The situation at the time of the pandemic COVID-19 and after wards posed great challenges for companies as they had to adjust to a “new normal”. This situation posed a challenge to the use of internal communication channels, employee engagement and satisfaction with the company. It is argued that the use of internal communication channels is an important factor in increasing employee engagement and satisfaction with the company. The study aimed to investigate the use of communication channels and their impact on employees’ satisfaction with their jobs, the meaning fulness of their work and their commitment to their company during the crisis COVID-19. An explorative qualitative and qualitative research approach was used to determine the use of communication channels and employee engagement during the COVID-19 pandemic and afterwards by Slovenian employees. The results of the statistical analysis show that there is a significant relationship between the use of communication channels and the satisfaction level of Slovenian employees. Finally, suggestions are made for organisational communication strategies in times of the pandemic.

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