Telefonos ügyfélszolgálati beszélgetések a diskurzuselemzés szemszögéből
Call center conversations from the point of view of discourse analysis
Author(s): Anita Schirm, András Kocsor, Kornél Kovács, Laura Tormáné SzélSubject(s): Communication studies, Finno-Ugrian studies
Published by: Филозофски факултет, Универзитет у Новом Саду
Keywords: call center; text types; SPEAKING model; discourse analysis; discourse markers
Summary/Abstract: The call center phone conversation is a frequently occurring text type in today’s world. The present paper analyzes a corpus of call center phone conversations carried out in Hungarian in order to describe the characteristic features of this text type by using Hymes’ SPEAKING model and Hámori’s typology of genres, with a special attention paid to the use of discourse markers.
Journal: Hungarológiai Közlemények
- Issue Year: 21/2020
- Issue No: 3
- Page Range: 48-63
- Page Count: 16
- Language: Hungarian