Otel Çalışanlarında Zorunlu Vatandaşlık Davranışı İş ile Aile Çatışması İlişkisi: Çoklu Grup Analiziyle Cinsiyete Göre Bir Karşılaştırma
The Relationship Between Compulsory Citizenship Behavior and Work-Family Conflict in Hotel Employees: A Comparison by Gender with Multi-Group Analysis

Summary/Abstract: Work-family conflict is closely related to many variables such as employee psychological, physical health, life satisfaction, organizational commitment and performance. Therefore, it is important to identify the determinants of work-family conflict. The aim of the study is to investigate whether the employees' compulsory citizenship behavior influences work-family conflict and whether the perception of work-family conflict differs according to gender. A five-star hotel in the Belek region of Antalya is the universe of the research. Data were collected from a total of 227 participants working in the hotel in July 2019 with a convenience sampling method and self-assessment questionnaires. SPSS and AMOS 23.0 programs were used in the analysis of the data. Structural model was used to test the research hypotheses. As a result of the analyzes, it was seen that compulsory citizenship behavior significantly and positively affected the work-family conflict. In addition, it was determined by multigroup analysis that the positive relationship between compulsory citizenship behavior and work-family conflict was stronger for females.

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