A REVIEW OF BALANCED SCORECARD IMPLEMENTATION IN SELECTED OFFICES OF ADDIS ABABA CITY, ETHIOPIA
A REVIEW OF BALANCED SCORECARD IMPLEMENTATION IN SELECTED OFFICES OF ADDIS ABABA CITY, ETHIOPIA

Summary/Abstract: The purpose of this study is to assess the implementation of balanced scorecard in the offices of Trade and Industry Development, Micro and Small Scale Enterprise Development and Finance and Economic Development Bureaus of Addis Ababa City Administration. To collect and analyze data this study employed both quantitative and qualitative method using variables such as strategy setting, implementation of the change initiatives performance measurement, leadership, management and staff commitment. The findings show that though there have been positive achievements, the leaders and organizers of the change initiatives have not yet fully discharged their responsibilities of using strategic measures and customer service standards as performance measurement and management tool. Moreover, the actions taken in monitoring and evaluation is not satisfactory. The feedbacks did not go beyond awareness creation, and they are not being consistently utilized as an input for any administrative and corrective measures. Though the leaders made efforts, the city administration had to play a leading role in supporting the implementation of the change initiatives to bring the desired changes in the sectors.

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