Assessment of level of quality of property insurance within the scope of protection against ecological risks in Poland with the use of the SERVQUAL method. Research results
Assessment of level of quality of property insurance within the scope of protection against ecological risks in Poland with the use of the SERVQUAL method. Research results
Author(s): Wenancjusz Przybytniowski PrzybytniowskiSubject(s): Energy and Environmental Studies, Evaluation research, Human Ecology, Environmental interactions
Published by: Wydawnictwo Uniwersytetu Jagiellońskiego
Keywords: ecological insurance; ecological damage; quality of service; SERVQUAL; insurance service;
Summary/Abstract: The article addresses the issue of ecological insurance. Its aim is the assessment of the level of the quality of property insurance services within the scope of protection against ecological risks by individual clients in Poland (from the Podkarpackie, Świętokrzyskie and Małopolskie voivodeships). The SERVQUAL method was used to measure the quality of services provided by insurance companies. The analyses showed that ecological insurance is practically non-existent on the Polish market even though protection against ecological risks is offered by 25 insurance companies (78.1%).
Journal: Jagiellonian Journal of Management
- Issue Year: 3/2017
- Issue No: 3
- Page Range: 177-194
- Page Count: 18
- Language: English