Relacja pacjent - płatnik - lekarz
Patient relation - payer - doctor

Summary/Abstract: Purpose – The author’s intention is to emphasise the importance of relations between stakeholders in health care. Considerations are based on the relationships between patients (beneficiary), doctors (care provider) and the third-side payer. The author described them as the “relationship triangle” in health care in the context of trust concept. Design/methodology – In this paper, according to the author’s objectives, the literature of the subject, opinion polls results and complaints submitted by patients were reviewed. Value/orginality – In this perspective many activities undertaken by the Lubuskie Ward of the National Health Fund (LOW NFZ) in the field of analysed relationship were presented.

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