O ewolucji warunków świadczenia usług turystycznych z perspektywy interesu konsumenta
On the evolution of the conditions for the provision of tourist services from the perspective of consumer interest

Summary/Abstract: The aim of the article is to illustrate the evolution of the conditions for the provision of tourist services from the point of view of the interests of consumers of these services. The author distinguishes three trends. First is the general liberalization tendency. The second is the reverse process related to financial security in case of insolvency of tour operators and travel brokers, and, since 1 July 2018, also tour operators and traders facilitating linked travel arrangements. The third trend is the modification of the scope of some other regulations (partial liberalisation, partial regulation) for businesses operating as tour operators and the abolition of regulations governing the activities of travel brokers and the introduction of protection in the case of linked travel arrangements. The analysis covers primarily the provisions of the Act of 29 August 1997 on Tourist Services (from 1 July 2019, the Act on Hotel Services and Services of Tour Guides and Tour Managers) and the provisions of the Act of 24 November 2017 on Tourist Events and Linked Travel Arrangements, the provisions of which partially replaced the provisions of the Act on Tourist Services. Contrary to the, frequently encountered in literature, postulates indicating the need to tighten regulations within the scope of the requirements in question, the article indicates that important public interest does not usually speak in favour of it. In the near future, however, the legislator should review the current regulations, which justifies the presentation of this article.

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