Web Technologies in Public Administration. A Case Study
Web Technologies in Public Administration. A Case Study

Summary/Abstract: Our research aims at sensitizing the leadership of the Cluj County Council to aspects of using web technologies in the public sector of the local administration. The results are presented in the form of a case study. Implementing web technologies in the public sector generates a significant change in the communication with the constituency. Our research reveals several notable aspects relevant for better serving the constituents: allowing true dialogue, assisting in continuous service improvement, accelerating the response time to requests and unexpected events. The use of web technologies greatly reduces bureaucracy and ingeniously transforms public sector actions. For the constituents, the main beneficiaries of the Cluj County Council activities, implementing web technologies will provide better service – personalized to suit their needs and expectations.

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