„Tajemniczy klient” jako nowe narzędzie w zakresie pozyskiwania dowodów praktyk naruszających zbiorowe interesy konsumentów
“Mystery shopper” as a new tool for obtaining evidence of practices harmful to the collective interests of consumers

Summary/Abstract: The article discusses the institution of a “mystery shopper” which will be introduced into the Polish Act on Competition and Consumer Protection on 17 April 2016. This institution will make it possible to conduct activities related to the purchase of goods during an inspection, with the possibility of recording these activities via audio or visual recording equipment, without informing of that fact the undertaking subject to the inspection. In the expectations of the legislature, this institution is designed to be a tool for obtaining evidence of practices harmful to the collective interests of consumers. The paper provides an assessment of this institution, especially in the context of the purposes for which it was established. Some of the drawbacks of the adopted solutions are also noted.

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