Professional Competency and Cross-Cultural Potential: a Study of Frontline Employees in Russian Non-Chain Hotels Before the 2018 FIFA World Cup
Professional Competency and Cross-Cultural Potential: a Study of Frontline Employees in Russian Non-Chain Hotels Before the 2018 FIFA World Cup
Author(s): Anna I. Kosheleva, Roman R. GAREEV, Ekaterina N. VALEDINSKAYA, Olga A. AstafevaSubject(s): Social Sciences
Published by: Asociaţiunea Transilvană pentru Literatura Română şi Cultura Poporului Român - ASTRA
Keywords: non-chain hotels; professional competency; cross-cultural potential;
Summary/Abstract: The relevance of this study is stemming from intensified cross-cultural interactions between the employees and the guests of hotels especially in anticipation of the 2018FIFA World Cup. This paper is focused on examining professional competency and cross-culturalpotential of frontline employees in Russian non-chain hotels. The proprietary methodology developedfor comprehensive testing of the hotel employees is aimed at automation and systematization ofhuman resources management process. The paper justifies the importance of assessing knowledge ofthe frontline employees across three main directions: restaurant service, hotel service in general,peculiarities of cross-cultural interactions.
Journal: Astra Salvensis - revista de istorie si cultura
- Issue Year: VI/2018
- Issue No: Special
- Page Range: 511-520
- Page Count: 10
- Language: English