Protection of Consumers’ Rights in Railway in the Slovak Republic
Protection of Consumers’ Rights in Railway in the Slovak Republic
Author(s): Matej Horvat, Hana MagurováSubject(s): Business Economy / Management, Law on Economics
Published by: Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego
Keywords: customer rights in railways; Ministry of Transport; protection of customers’ rights in railway; public administration in railway; railway; Regulation (EC) No. 1371/2007; Slovakia; Transport Authority
Summary/Abstract: The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise
Journal: Yearbook of Antitrust and Regulatory Studies (YARS)
- Issue Year: 10/2017
- Issue No: 16
- Page Range: 177-190
- Page Count: 14
- Language: English