ЕФЕКТИВНО УПРАВЛЕНИЕ НА ИНФОРМАЦИОННАТА ИНФРАСТРУКТУРА НА ТЕЛЕКОМУНИКАЦИОННИТЕ ОПЕРАТОРИ В УСЛОВИЯТА НА СИЛНО КОНКУРЕНТЕН ПАЗАР
EFFECTIVE MANAGEMENT OF CSP’S INFORMATION INFRASTRUCTURE IN TODAY’S HIGHLY COMPETITIVE MARKET

Summary/Abstract: The telecommunications sector has been developing rapidly in the last few years. Under the conditions of growing competition and imposing new regulatory frameworks by institutions, telecom operators are increasingly implementing innovative approaches to attract new users. The purpose of this study is to present the Operations Support System and Business Support Systems (BSS/BSS) as one of the most important components of the modern telecommunications business in an information and connected society. In order to achieve this goal, the author considered the following tasks: defining the ‘networked’ or ‘connected’ society and the factors for its emergence; briefly analyzing the telecom business in Bulgaria; presenting the main functions of the OSS/BSS systems and the business processes they automate; revealing the major problems and challenges to OSS/BSS systems when launching new services on the market and introducing new technological solutions. The research thesis can be defined as follows: modern telecom business could not have competitive advantages without well-functioning and market-adapted OSS/BSS systems.

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