„Zapytaj bibliotekarza” w bibliotekach polskich uniwersytetów – analiza i ocena jakości usług elektronicznych na wybranych przykładach
“Ask the Librarian” in Polish university libraries – analysis and evaluation of the quality of electronic services on selected examples

Summary/Abstract: „Ask the Librarian” is a service that allows contact with the librarian in order to resolve problems associated with using the library. Increasingly, packages are created with comprehensive contact services, using not only tools such as telephone or a traditional letter, but also electronic, ranging from instant messaging to providing complex systems to track requests. The service has been firmly established in highly computerized countries. In Poland, however, many libraries still do not have a separate service, or it has not been prepared well. University centers, associated with research and progress should take the lead in developing high quality services, including those associated with contact with the user. The authors selected six of the best Polish university libraries in order to present the level of services such as „Ask the Librarian” in Poland.

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