Duygusal Zekâ ve Örgütsel Vatandaşlık Davranışı İlişkisi
The Relationship Between Emotional Intelligence And Organizational Citizenship Behavior
Author(s): Zübeyir BağcıSubject(s): Social psychology and group interaction, Behaviorism, Evaluation research
Published by: Hitit Üniversitesi Sosyal Bilimler Enstitüsü
Keywords: Emotional Intelligence; Organizational Citizenship Behavior; Canonical Correlation;
Summary/Abstract: The aim of present study is to investigate the relationship between the Emotional Intelligence and Organizational Citizenship Behavior. For this aim, a field research based on survey method was conducted on 210 banking sector employees. To collect data, present study used two standardized questionnaires: Emotional Intelligence Questionnaire developed by Wong and Law (2002) and Organizational Citizenship Behavior Questionnaire developed by Basım and Şeşen (2006). Canonical correlation analysis has been applied to investigate the relationship between the two sets of variables. As a result of the research; it was determined that the employees’ Emotional Intelligence explain 14% of the variance in their Organizational Citizenship Behaviors; significant relationship was found between Emotional Intelligence dimensions and Organizational Citizenship Behavior dimensions.
Journal: Hitit Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
- Issue Year: 7/2014
- Issue No: 2
- Page Range: 259-279
- Page Count: 28
- Language: Turkish