Duygusal Emeğin İş Performansi Üzerindeki Etkisi: Denizli İlinde Hizmet Sektöründe Görgül Bir Araştirma
The Impact of Emotıonal Labor on Work Performance: An Empirical Research in Servıce Sector in Denizli
Author(s): Zübeyir Bağcı, Yeliz Mohan BursaliSubject(s): Economy, Organizational Psychology, Applied Sociology, Accounting - Business Administration
Published by: Kafkas Üniversitesi Sağlık, Kültür ve Spor Daire Başkanlığı Dijital Baskı Merkezi
Keywords: Emotional Labor; Task Performance; Contextual Performance;
Summary/Abstract: The aim of the present study is to investigate the impact of the emotional labor on employees’ task and contextual performances. For this aim, a research based on relational screening method was conducted on 314 participants working in the service sector. The data gained from the study were analyzed using descriptive statistics (such as mean, standard deviation), correlation and regression analyses. According to results of the study, statistically significant relationships were found between the dimensions of emotional labor and the dimensions of job performance. In addition, it was found that task and contextual performance decreasing as surface acting was increasing. Additionally task and contextual performances increasing as deep acting and genuine emotions were increasing. The results obtained from the analysis are consistent with the literature.
Journal: Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
- Issue Year: 6/2015
- Issue No: 10
- Page Range: 69-90
- Page Count: 22
- Language: Turkish