The importance of trust in the marketing strategies based on co-creating value with customer Cover Image

Znaczenie zaufania w strategiach marketingowych opartych na współtworzeniu wartości z klientami
The importance of trust in the marketing strategies based on co-creating value with customer

Author(s): Małgorzata Marzec, Grzegorz Baran
Subject(s): Marketing / Advertising
Published by: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego

Summary/Abstract: The paper attempts to prove that trust is an important factor in the success of marketing strategies based on co-creating value with customers. The analysis of marketing theory (in particular the concept of value co-creation and the importance of trust in relationships with customers) was adopted in order to justify the hypothesis thesis. The study of value co-creation in the area of health care completed the analysis. The analysis positively verified the hypothesis.

  • Issue Year: 2012
  • Issue No: 25
  • Page Range: 287-302
  • Page Count: 16
  • Language: Polish