Factors influencing the choice and quality assessment of hotel facilities in Poland
Factors influencing the choice and quality assessment of hotel facilities in Poland
Author(s): Irena Ozimek, Julita Szlachciuk, Olena Kulykovets, Natalia Przeździecka-CzyżewskaSubject(s): Economy, Business Economy / Management
Published by: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
Keywords: quality of service; hotel facility; decisive factors; consumer; customer satisfaction;
Summary/Abstract: The aim of this study was to investigate the effect of selected factors on the choice of hotel facilities by customers. Particular attention was focused on the perception of the quality of services by consumers. The field research, the results of which are presented in the article, was conducted on a nationwide sample of 1,000 persons aged from 15 to 70 according to the author’s questionnaire.
Journal: Folia Oeconomica Stetinensia
- Issue Year: 17/2017
- Issue No: 1
- Page Range: 170-181
- Page Count: 12
- Language: English