Homogenizacja i heterogenizacja zachowań konsumenckich w społeczeństwie globalnym
Homogenisation and Heterogenisation of Consumer Behaviours in the Global Society

Summary/Abstract: An aim of the article is to learn cultural determinants of consumer behaviours in the post-industrial society. The author asked the question: Do in the contemporary, globalising society national cultures affect consumer decisions or rather they are an effect of processes of homogenisation and globalisation of culture? Seeking for an answer to the problem question, she critically reviewed the academic literature in this area. In the course of analyses, the author fixed that contemporary consumer’s behaviours were shaped by the two opposite processes ‒ homogenisation, which leads to simulation of consumer’s habits, and heterogenisation under the influence of the national culture specificity. Knowledge of the cultural factors affecting customers’ behaviours allows enterprises to more efficiently influence their choices. In the article, the author made a review of the literature.

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