DOSKONALENIE PROCESÓW W ORGANIZACJACH OPARTE NA WSPÓŁPRACY Z KLIENTAMI W KONTEKŚCI E ORIENTACJI NA JAKOŚĆ
PROCESS IMPROVEMENT IN THE ORGANIZATION FROM THE PERSPECTIVE OF COOPERATION WITH CUSTOMERS ON THE BACKGROUND OF QUALITY ORIENTATION

Summary/Abstract: The article presents the improvement of processes in organizations from the perspective of quality orientation, pointing to its strong customer orientation. Presenting the essence of process improvement the need to actively involve clients in the improvement actions has been stressed. Based on the literature studies and third party research results are presented on how, in practice, organizations turning to new solutions inspired by experiences of customers. Low level of making use by organizations of existing capabilities in this area was observed. Attention was drawn to the current available methods that allow the organization interaction and cooperation with clients to design changes in the execution processes.

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